eBilling Associate Manager

The eBilling Associate Manager is responsible for managing all processes related to the electronic exchange of billing, timekeeper rates and other information between the Firm and its clients. Together with his or her team, the eBilling Associate Manager will support the eBilling Senior Manager and will work with personnel across all of the Firm’s offices and at various levels throughout the organization, ensuring that the team is providing the highest level of customer service to the Firm’s partners and clients. The eBilling Associate Manager regularly collaborates with other accounting departments, including Billing, Accounts Receivable, Client Accounting, Pricing, Financial Terms Management, Accounts Payable, and Revenue Management, to help minimize any financial exposure to the Firm.

Duties and Responsibilities: 

• Ensure compliance with the requirements of all of the electronic billing systems the Firm currently uses and effectively communicate those requirements to the appropriate Firm personnel.
• Evaluate our current processes and procedures related to electronic billing implementations and timekeeper rate submissions to identify opportunities for improvement.
• Ensure the Firm’s various Legal Electronic Data Exchange Standard (LEDES) billing formats (specifications, limitations, etc.) comply with our clients’ requirements; work with eBillingHub and internal IT team to implement new formats as necessary.
• Critically evaluate processes relating to the eBillingHub, eBilling vendor portals and timekeeper rate submissions to implement process improvements to ensure the efficient and effective use of the systems.
• Supervise staff on managing invoice statuses in the eBillingHub to ensure accuracy of status.
• Provide status reports on issues of electronically submitted invoices to Billing managers, including rejected, reduced, or unsubmitted invoices. Provide guidance on how to resolve the issues.
• Address questions and issues that arise due to electronic billing and timekeeper rates from individuals across the Firm’s offices worldwide and at various levels and from clients.
• In addressing questions, issues, and normal daily activities, conduct root cause analysis to identify opportunities for process improvements and training that could prevent similar issues in the future.
• Direct and supervise staff, including review of work, training, and coaching.  Complete staff evaluations annually.
• Prepare documentation of all processes related to the electronic exchange of billing and other information between the Firm and clients.
• Together with their team, review new matters for electronically billed clients of the Firm to ensure that all relevant electronic billing information is properly entered into our billing system so that invoices are ready to submit electronically when approved.  Follow-up with Billing group, partners and secretaries, and clients as appropriate to obtain the required information.
• Provide excellent customer service to our attorneys, clients, Billing and other Firm personnel.

Education and/or Experience: 

Required:

• A minimum of 5 years' relevant work experience
• Previous experience working in a law firm or other professional services firm
• Experience with electronic billing systems, including eBillingHub
• Experience in defining processes, conducting root cause analysis, and delivering process improvements
• Advanced capabilities and knowledge of Microsoft Office Excel

Preferred:

• Bachelor’s degree in Accounting, Business, or related field
• Experience with 3E billing application
• Previous supervisory experience

Other Skills and Abilities:

The following will also be required of the successful candidate:

• Strong organizational skills
• Strong attention to detail
• Good judgment
• Strong interpersonal communication skills
• Strong analytical and problem-solving skills
• Able to work harmoniously and effectively with others
• Able to preserve confidentiality and exercise discretion
• Able to work under pressure
• Able to manage multiple projects with competing deadlines and priorities

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The target salary range for this role is:

Salaries vary by location and are based on numerous factors, including, but not limited to, the relevant market, skills, experience, and education of the selected candidate. Our compensation package also includes bonus eligibility and a comprehensive benefits program. Benefits information can be found at Sidley.com/Benefits.

To perform this job successfully, an individual must be able to perform the Duties and Responsibilities above satisfactorily and meet the requirements. The requirements listed above are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. If you need such an accommodation, please email [email protected] (current employees should contact Human Resources).

Sidley Austin LLP is an Equal Opportunity Employer.