About this opportunity:
Join Ericsson as an E2E Service Expert and play a pivotal role in the execution of our new Operation Model. This position requires exceptional multi-technology, multivendor knowledge, and a comprehensive understanding of Mobile Networks architectures - both legacy and Cloud-based. As an E2E Service Expert, you will drive and support the successful implementation and transition of multidomain customer projects into MS responsibilities, while relentlessly pursuing continuous service and automation upgrades.
What you will do:- Create a network of skilled service level experts within Operate Networks, shifting focus from maintaining domain KPIs to improving end-to-end service KPIs for our clientele.- Actively participate in new feature testing through our direct connection with all the PDUs.- Propose enhancements to current features and suggest fresh ones based on the day-to-day operational requirements.- Execute Strategy Infrastructure Product (SIP) Life Cycle Management (LCM) activities for new or improved service and resource deployment, based on the detailed design project from Planning and Engineering.- Propel automation within customer networks using cross-domain and end-to-end view competencies.- Lead multidomain troubleshooting investigations, ensuring consistent analysis across all areas to identify root causes of service degradation.- Engage actively in presales, and maintain productive relationships with both new and existing customers.
The skills you bring:- Ericsson Operations Engine - Mode Of Operations.- Overall understanding of Automation?.- Incident management.- Algorithms.- Service Quality.- AEO E2E Technical Solutions.- E2E Solution Design.- Network Performance.- Service Delivery Business Understanding.- Quality Assurance.- E2E Customer Experience.- Business Process Improvement.- ITIL Framework.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Noida
Req ID: 783578
What the Team is Saying
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What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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