About this opportunity:
Ericsson is seeking a skilled and detail-oriented L2 Network Operations Engineer with hands-on experience in Sandvine solutions and telecom packet core technologies. In this role, you will support and manage policy control, traffic management, and subscriber experience across 3G/4G/5G networks. The ideal candidate thrives in a managed services or NOC environment, with strong technical expertise and effective communication skills.
Key Responsibilities:
Provide L2 support for Sandvine Traffic Steering Platform (TSP) and policy control solutions
Monitor, troubleshoot, and resolve issues across Gx/Gy interfaces, Diameter, and RADIUS protocols
Analyze and support 3G/4G/5G call flows, including PCEF, PGW, and EPG
Perform Deep Packet Inspection (DPI) for traffic shaping and policy enforcement
Manage incidents, escalations, and ticket lifecycle in line with ITIL processes
Execute subscriber mapping, quota enforcement, and policy/service plan configurations
Use Sandvine GUI/CLI for monitoring, configuration, and troubleshooting
Conduct packet-level diagnostics using Wireshark and TCP Dump
Support database operations involving Postgres and Vertica
Implement traffic shaping strategies to optimize network performance and user experience
Perform system monitoring using tools such as Dynatrace
Manage incidents via Remedy/Helix or similar ticketing tools
Required Skills:
Strong expertise in Sandvine TSP and policy control frameworks
Good understanding of telecom protocols: Diameter, RADIUS, Gx, Gy
Solid knowledge of packet core elements: PCEF, PGW, EPG
Hands-on experience with DPI and traffic management
Proficiency in Linux environments and tools like Wireshark and TCP Dump
Familiarity with Postgres and Vertica databases
Working knowledge of ITIL processes (Incident, Problem, Change Management)
Experience in NOC, Operations, or Managed Services environments
Strong analytical, troubleshooting, and problem-solving skills
Preferred Qualifications:
Experience with monitoring tools such as Dynatrace
Hands-on experience with Remedy/Helix or similar ticketing tools
Exposure to telecom operators or service provider environments
What the Team is Saying
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What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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