Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As an E-Commerce Manager, you’re not just supporting department initiatives and office management – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
ResponsibilitiesHere's what you'll do during a typical day:
- Monitor daily digital performance across Hilton.com, OTAs and metasearch, providing daily insights and weekly performance analysis to the Revenue Director.
- Monitor hotel and competitor pricing across key stay dates, rate plans and booking conditions; identify rate gaps, market positioning and pricing discrepancies.
- Provide weekly competitive rate-shopping reports, pricing trends and recommendations to support Revenue's pricing strategies and decisions.
- Monitor rate parity and distribution compliance using Fornova, escalating discrepancies and potential revenue risks.
- Track direct-booking revenue, Hilton.com share, OTA production, channel mix, booking pace and conversion against targets.
- Manage OTA content, Elevate sponsored campaigns, metasearch and TripAdvisor placements, monitoring campaign pacing, spend and performance.
- Maintain and optimize Hilton.com content through One Hero Web, Content Gateway and PiM, including rooms, dining, weddings, events, offers and imagery.
- Monitor digital campaign performance and ROI, manage approved Meta Ads and track conversions where measurement is available.
- Analyze Hotel Digital Reports and share monthly digital channel insights and optimization recommendations with Revenue and Marketing.
- Ensure accurate online content, seasonal offers, booking links and promotional information across relevant digital channels.
- Use Hilton's OHW, OTA Content, Metasearch, Fornova Compliance and Hotel Digital Reports resources to optimize digital performance.
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
Job specific requirements:
- Minimum of 4 years of experience in Digital Marketing and/or E-Commerce roles
- Hospitality background is a must
- BSc degree holder or above
- Excellent English language skills
Skills Required
- Minimum of 4 years of experience in digital marketing and/or e-commerce roles
- Hospitality industry background
- Bachelor of Science degree or higher
- Excellent English language skills
Hilton Compensation & Benefits Highlights
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Wellbeing & Lifestyle Benefits — The Go Hilton travel program offers up to 110 discounted nights per year, with employee room rates as low as $40 and additional friends-and-family and on‑property dining discounts. Select programs like Thrive Sabbatical and Thrive Reset provide paid time off with stipends for personal goals or recharge.
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Retirement Support — The U.S. 401(k) match is 100% on the first 3% of pay plus 50% on the next 2%, enabling up to a 4% employer match when contributing 5%. This delivers a clear, formula-based boost to long‑term savings.
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Parental & Family Support — New parents receive four weeks of fully paid parental leave, with birthing parents receiving an additional eight weeks for a total of 12 weeks. Adoption assistance and caregiving support resources are also available.
Hilton Insights
What We Do
Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 28 world-class brands comprising more than 9,400 properties and nearly 1.4 million rooms, in 144 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 4 billion guests in its more than 100-year history. Named as the No. 1 World’s Best Workplace by Great Place to Work and Fortune, Hilton aims to create the best culture for its 500,000 team members around the world. Hilton has introduced industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the more than 260 million Hilton Honors members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone.
Why Work With Us
Hilton is proud to be recognized as the World’s Best Workplace by Great Place to Work and Fortune. At Hilton, every job makes the stay. Team Members can make an impact, be themselves, build new skills, grow their careers, explore opportunities around the world, and enjoy people-first benefits like Go Hilton travel discounts.
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Hilton Offices
OnSite Workspace
With more than 9,400 hotels and properties in 144 countries and territories, plus corporate offices and teams around the world, Hilton offers opportunities to build a career in destinations and communities worldwide.
