About Us
Avenir Collective - Building the future of beauty, personal care and lifestyle brands.
We're building a new kind of consumer brand platform focused on trusted products, long-term value and meaningful growth. If you're excited by building brands, solving problems and working alongside collaborative, driven people, we'd love to hear from you.
As an Ecommerce Executive, you will play a crucial role in supporting the day-to-day performance and continuous improvement of our direct-to-consumer brands. Your main focus will be executing CRM activity, maintaining our Shopify stores, and delivering accurate ecommerce reporting, ensuring our channels run smoothly while enabling the wider Ecommerce team to focus on strategic growth opportunities.
You will report to the Head of Ecommerce and work closely with the Ecommerce Manager, wider Brand team and external agency partners. You will take ownership of the recurring, hands-on activities that keep our ecommerce operations running efficiently, while building towards broader trading and optimisation responsibilities over time.
This role is ideal for someone who is hands-on, highly organised and analytically minded, who enjoys solving problems, taking ownership and working in a fast-paced, growing start-up environment. Your work will directly impact the growth and customer experience of our brands while helping shape the future of our ecommerce operations.
Location & Flexibility
Full-time, Contract, fully remote role.
40 hours per week, 9 am to 6 pm (BST) with a one-hour lunch
Key responsibilities
Build, schedule and QA Klaviyo campaigns and automated flows across brands and markets to drive customer engagement, retention and revenue.
Support customer segmentation, personalisation and list management to ensure campaigns reach the right audiences.
Maintain Shopify stores by updating product pages, content, pricing, imagery, collections, navigation and seasonal updates to deliver an excellent customer experience.
Support subscription offerings and loyalty programme administration, helping improve customer retention and lifetime value.
Produce and maintain ecommerce reporting dashboards, tracking key metrics including ROAS, ROI, CAC and LTV to support trading decisions.
Monitor website performance, customer behaviour and competitor activity, identifying opportunities for optimisation and conversion improvements.
Coordinate day-to-day activity with external agencies, briefing requests, managing timelines and ensuring deliverables are completed.
Provide administrative and project support across ecommerce initiatives as the team and brand portfolio continue to grow.
About you
Experience using Klaviyo or a similar email service provider, including building campaigns, automated flows and customer segments.
Working knowledge of Shopify, with confidence updating product pages, collections, blogs and website content.
Strong analytical skills with an understanding of ecommerce performance metrics such as ROAS, ROI, CAC and LTV.
Familiarity with ecommerce analytics and behavioural tools such as GA4 and Microsoft Clarity is advantageous.
Understanding of ecommerce optimisation principles, including customer journeys, UX improvements, conversion drivers and basic A/B testing principles.
Experience supporting subscription models or loyalty programmes is a plus.
Comfortable managing multiple priorities, working across different brands and collaborating with internal teams and external partners.
Proactive, detail-oriented and eager to learn, with the ability to take ownership in a fast-paced environment.
Photoshop or Figma experience is a bonus, but not essential.
Avenir Collective is proud to be a disability-committed employer registered in the UK. If you identify as having a disability and meet all of the criteria set out in the job description, we would like to support you through the interview stage. We celebrate diversity and are committed to creating an inclusive work environment where all employees and applicants can flourish.
Note: By submitting your application to join our talent pool, you consent to the collection and processing of your personal data in accordance with our privacy policy.
Skills Required
- Experience using Klaviyo or a similar email service provider to build campaigns, automated flows and customer segments.
- Working knowledge of Shopify, including updating product pages, collections, content and navigation.
- Strong analytical skills and understanding of ecommerce metrics (ROAS, ROI, CAC, LTV).
- Experience producing and maintaining ecommerce reporting dashboards to track key metrics.
- Understanding of ecommerce optimisation principles, customer journeys, UX improvements and basic A/B testing.
- Familiarity with ecommerce analytics and behavioural tools such as GA4 and Microsoft Clarity.
- Experience supporting subscription models or loyalty programme administration.
- Ability to manage multiple priorities, collaborate with internal teams and external partners.
- Proactive, detail-oriented, able to take ownership in a fast-paced environment.
- Experience with Photoshop or Figma.
What We Do
Olsam is on a mission to help independent brands blow up (in a good way) with tools and expertise to succeed on digital marketplaces, globally. Once a part of our platform, brands tap into technology, data and operational expertise custom-built to drive exponential revenue and profit growth. Our marketplace-first approach to digital brand building is unlocking the overlooked potential in the growing $2.7 trillion global marketplace economy. Olsam is a growing global team sitting across 3 continents, 15 nationalities, with deep eCommerce expertise, and has raised over $170 million from top-tier VC funds including Christian Angermayer's Elevat3 Capital, which counts Peter Thiel as a strategic partner
