E-Commerce Coordinator- Telos

Hello there!

We’re looking for a hands-on, persistent problem solver to join us as an E-Commerce Coordinator for SolarBalls.Store and our other merchandise initiatives! 🚀

SolarBalls, one of Telos Media’s flagship YouTube channels, has grown into a global cultural phenomenon — with 1.6M+ subscribers, 10M+ monthly views, 14 language translations, 100,000+ paid Patreon supporters, 360,000+ Discord members, and nearly $1M in merchandise sales in the past year. By blending fun, narrative-driven storytelling with educational entertainment, we’ve built a fandom that’s as passionate as it is wide-reaching.
Now, we’re scaling our online store and e-commerce efforts — and we need someone who’s scrappy, enthusiastic, and ready to thrive in a startup-like environment. You’ll play a key role in keeping operations running smoothly, solving challenges as they come, and making sure products get to fans around the world. If you’re excited by the idea of building alongside a creative, fast-moving team, this role is for you.

Fulfillment & Logistics Support

• Coordinate with suppliers and fulfillment centers to make sure orders ship correctly and on time.
  
• Troubleshoot issues with inventory, shipping delays, or product quality — and follow through until problems are solved.
  
• Keep product stock updated on Shopify and ensure listings are accurate.
  
• Support negotiations by gathering quotes and comparing options for shipping and fulfillment.
  
• Manage inventory in coordination with our Finance team and ensure stocks are always available.
  

Store & Platform Operations

• Create, maintain, and optimize product listings and updates in Shopify (Amazon experience is a strong plus).
• Work with the team to improve listings for conversions across the funnel — product titles, descriptions, images, pricing, and SEO.
  
• Leverage Shopify apps, reporting dashboards, and other e-commerce tools to maximize performance.
  
• Partner with Marketing to align store experience with campaigns, promotions, and customer journeys.
  
• Track sales and order data to identify bestsellers, slow movers, and growth opportunities.
  
• Keep a sharp eye on performance issues – whether it’s shipping costs, returns, or delays – and jump in with fixes and improvements that make the store run smarter every week.
  
• Use data insights to recommend promotions, restocks, bundling, and pricing strategies.
  
• Drive initiatives to increase conversion rate and average order value (e.g., upsells, bundles, cross-sells).
  

Product Development & Launch Coordination

• Work with the Marketing Manager, suppliers and other stakeholders to get new product ideas into production.
  
• Research customer preferences, competitors, and trends in the creator economy, especially kids, animation, and educational merch.
  
• Run fan surveys, polls, and feedback loops to understand demand and guide product development.
  
• Coordinate timelines and communication between suppliers, designers, and marketing to keep launches on track.
  
• Analyze post-launch performance (sales & customer feedback data), identify what’s working and what isn’t
  
• Use insights to recommend product improvements, restocks, promotions, and marketing strategies for future launches.
  

• 2+ years of experience in e-commerce operations, logistics, fulfillment, or a related support role.
  
• Comfortable with Shopify (Amazon knowledge is a strong plus).
  
• Familiar with Shopify apps, inventory systems, and analytics tools to maximize store performance.
  
• Organized, detail-oriented, and persistent when solving problems (non-negotiable)
  
• Strong communicator — you can manage back-and-forth with suppliers and partners, and can be tough when necessary to ensure that there are no delays.
  
• Analytical mindset — able to track numbers, spot issues, and flag solutions.
  

• You’re persistent and don’t give up until a problem is solved.
  
• You thrive on making sure things work — orders shipped, stock updated, issues closed out.
  
• You get energy from supporting a creative team by keeping the logistics running smoothly.
  
• You’re curious about e-commerce and want to keep learning and improving.
  
• Bonus: Passion for toys, animation IPs, or educational products.