Dynamics CRM Technical Architect (58511)

This is a remote role that begins with an in-person onboarding experience at our corporate office in Providence, RI to establish strong connections and set the foundation for success. During this time, new team members will learn our systems and processes while building relationships with colleagues. We also expect team members to be onsite a few times per year for team building and key project kickoffs. Travel expenses are fully covered by AAA Northeast. 

At AAA Northeast, how we work together matters. We are a highly collaborative organization that values connection, transparency, and trust. Our “cameras on” approach during virtual meetings reflects our expectation that team members are present, engaged, and actively participating, helping to build strong working relationships and a sense of shared accountability, no matter where we’re located.  

Dynamics CRM Technical Architect designs technical solutions, creates technical standards, best practices and processes, heavily engages in core development, testing, deployment, and support of Dynamics 365 & Power Platform solutions to meet business needs that harmonize with the Club's strategic objectives and technological prerequisites. CRM Technical Architect ensures that technical solutions not only fulfill their intended functions but also remain in sync with the organization's long-term strategies and adaptable to evolving demands. The Architect will use their deep knowledge of Microsoft Dynamics/Power Platform and Azure to guide the CRM Developers in their approach for implementing solutions including conducting technical reviews, taking part in release management, following Agile methodology, creating technical documentation and handling legacy technical debt. This role entails close collaboration with diverse stakeholders, such as business line, solution architects, business analysts, functional associates, project managers, developers, and infrastructure teams, to engineer the CRM system that is scalable, dependable, and optimized for efficiency. The Dynamics CRM Technical Architect may lead a team of CRM developers responsible for delivering technology solutions for the Club.

What you will do:

• Collaborate with CRM Solution Architect and stakeholders to understand project requirements from a technical standpoint, evaluate objectives, and constraints. Work with Architects and Leads from other organizations when working on integrations on technical solutions. Develop high-level CRM related technical application blueprints, architecture designs that address functional and non-functional requirements. Ensure the proposed solutions align with industry best practices using out of box feature as far possible. Create technical design documents including architectural documents and technical process flows using Visio or other tools including Confluence and SharePoint.
• Guide developers, set goals, enforce best practices, review designs/code and provide technical mentorship to the CRM team. Oversee and contribute to out of box customizations or core CRM & Azure development including plugins, workflows, Power Automate Flows and Azure functions.
• Lead the analysis, modernization of the existing CRM system by understanding the current technical landscape and debt. Ensure platform reliability by refactoring, deprecating or rearchitecting using latest out of box features in both Dynamics CRM and Azure.
• Design, develop and oversee DevOps, GitHub CI/CD pipelines, Power Platform Build tools along with managing ALM governance and security best practices. Oversee governance for the Power Platform and other related technologies regarding deployment practices, environment separation, etc. Navigate IT change management practices and ensure proper organizational change management are in place before releases.
• Identify potential technical and operational risks and develop mitigation strategies. Monitor project progress to ensure that architecture-related risks are addressed promptly. Assist in allocating right resources, both human and technical resources, effectively to ensure that projects are adequately staffed and have the necessary infrastructure
• Ensure that security best practices and compliance requirements are integrated into the architecture and design. Address data privacy concerns and implement security measures.
• Continuously monitor system performance and identify opportunities for optimization. Provide guidance on scalability and performance improvements.