Jobs at AAA Missouri

Create and execute print and digital design assets across channels (banners, ads, email, web, social, motion). Interpret briefs, collaborate with cross-functional teams, manage multiple projects to meet brand standards and deadlines, present work, and contribute creative direction and trend insights.

Lead and coach a hybrid team of licensed and unlicensed personal lines insurance agents to drive sales, meet targets, analyze metrics, ensure regulatory compliance, manage schedules and hiring, provide ongoing training and development, handle escalations, and support occasional off-hours needs while keeping current on products and carriers.

Lead cross-functional IT projects from planning through delivery, ensuring projects meet scope, schedule, budget, and quality targets. Provide strategic direction, risk mitigation, stakeholder engagement, status reporting, and mentor junior project managers while improving PM processes and tools.

Lead advanced business analysis and complex IT projects: elicit and document requirements, design functional/technical specs, oversee testing and UAT, manage deployments, perform gap and feasibility analyses, and maintain stakeholder communication and project documentation to ensure solutions meet business goals.

Lead enterprise AI strategy and roadmap, build and mentor cross-functional AI/ML teams, drive frontier research and rapid prototyping, translate models into production, align initiatives with business priorities, and represent the company externally.

Senior Salesforce Developer responsible for designing, building, and deploying Salesforce solutions with a focus on Field Service Lightning. Lead and mentor development teams, implement Apex, LWC, Flows, and integrations, manage deployments via CI/CD, maintain security and performance, produce technical documentation, and provide rotating on-call support.

Provide administrative support to Field Consultants and management; generate, vet, and qualify leads; conduct outbound calls to prospective businesses; document activity and guide prospects through program requirements; support marketing campaigns and participate in team meetings and training.

Design, develop, and implement Salesforce solutions with emphasis on Field Service Lightning. Lead and mentor developers, integrate systems, manage deployments via CI/CD, maintain security and performance, document designs, provide support including rotating on-call nights/weekends, and collaborate with stakeholders to translate requirements into prototypes and production solutions.

Support workforce planning for contact centers by forecasting call volumes, building schedules, analyzing intraday and historical data, generating reports and dashboards, monitoring service levels and adherence, and coordinating staffing adjustments with operations and senior WFM team members.

Plan, build, and optimize paid search campaigns. Conduct keyword research, manage bids and budgets, analyze performance, report to business leaders, coordinate with internal teams and agencies, and manage SEM trafficking and testing to improve spend and conversion performance.

Serve as liaison between business and IT to analyze processes, elicit and document requirements, design solutions, develop test plans and coordinate UAT, support implementations, perform gap/feasibility analyses, and maintain documentation and stakeholder communications to ensure IT systems meet business objectives.

Manage inbound digital travel leads through qualification, quoting, booking, and post-sale service. Engage prospects via email and phone, create customized proposals across air, land, cruise, and insurance, finalize bookings and payments, maintain accurate records, follow ARC/WISP and company policies, deliver high-quality customer service, and collaborate on digital initiatives and cross-selling.

Design, develop, and integrate Microsoft Dynamics CRM/D365 solutions using Dataverse, plugins, Azure functions, APIs, and Power Platform. Collaborate with business stakeholders, document architectures, provide support and training, use low/no-code automations, and participate in on-call rotations and occasional onsite activities.

Lead and mentor a QA team to architect and execute automated testing strategies integrated into CI/CD pipelines. Drive QA processes, design complex automated test plans (functional, performance, security, load) across web, mobile, and API, manage defect lifecycle, set quality metrics/KPIs, and collaborate with cross-functional teams to improve software quality and delivery.

Plan, build, and optimize paid search campaigns; conduct keyword research; manage budgets, bids, and targeting; analyze performance and present recommendations; coordinate with agencies, creative teams, and business leaders to improve SEM and YouTube campaign performance.

Evaluate inbound and outbound insurance calls for quality and adherence to policies; score interactions, document feedback in CRM/QA systems, perform trend and error analysis, recommend training and process improvements, support call calibrations and develop job aids and best-practice libraries.

Create and execute print and digital design across channels (banners, ads, email, web, social, motion graphics). Interpret briefs, collaborate with marketing and copy, manage multiple projects to deadline, uphold brand standards, present work to stakeholders, and contribute creative research and trends to evolve campaigns.

Lead and grow a BI team to design, deliver, and govern enterprise analytics on Snowflake. Own data modeling, reporting, and self-service analytics, deliver executive dashboards, ensure data quality and metric consistency, and integrate AI/ML-driven insights into BI products. Partner cross-functionally to prioritize initiatives and promote scalable, governed analytics.

Design, build, and optimize large-scale data pipelines, ETL processes, data models, and data warehousing solutions. Manage and tune databases (SQL and NoSQL), lead big data and cloud implementations (Snowflake, Fivetran, dbt, Airflow), apply DevOps and containerization for data workflows, and mentor junior engineers to deliver scalable data processing and actionable insights.

Design and implement Dynamics 365 and Power Platform solutions; create architecture, technical standards, CI/CD pipelines, and governance; lead and mentor CRM developers; modernize legacy systems; ensure security, compliance, scalability, and performance.