Jobs at AAA Missouri

Manage inbound digital travel leads from AAA's lead platform through booking and post-sale service. Qualify prospects, create customized quotes, finalize bookings across air, land, cruise and insurance, ensure compliance with ARC/WISP and company policies, deliver high-quality digital customer service, and collaborate on promotions and cross-selling.

Maintain clean, sanitary, and safe facility spaces by cleaning restrooms, breakrooms, floors, trash/recycling, and cafeteria equipment; replenish supplies; perform spot cleaning; maintain equipment; report maintenance needs; and assist with event setup and breakdown.

Provide desktop technical support to end users: troubleshoot software/hardware issues, respond to tickets and calls, install/configure Windows and Office software, manage Office 365 accounts, perform baseload imaging, maintain peripherals, and document/resolve incidents while delivering Five Diamond customer service.

Supervise and support Workforce Schedulers to maintain staffing levels and intraday schedule adjustments using WFM software. Monitor forecasts vs. actuals, identify and escalate staffing gaps, communicate workload impacts, plan training and overtime, report staffing trends, and collaborate with stakeholders to optimize scheduling and meet service level targets.

Supervise and coach Workforce Schedulers to maintain appropriate staffing and service levels using WFM software; monitor intraday performance, adjust schedules, forecast call volumes, report trends, and collaborate with stakeholders for hiring, training, and staffing plans.

Lead insurance accounting operations, manage and develop an accounting team, prepare and analyze financial statements, support budgeting/forecasting with FP&A, ensure GAAP compliance and internal controls, drive process improvements, and manage vendor relationships to support strategic financial decisions.

Provide administrative support to Field Consultants and management; generate, vet, and qualify leads; conduct outbound calls to prospective businesses; document activity and guide prospects through program requirements; support marketing campaigns and participate in team meetings and training.

Design, develop, and implement Salesforce solutions with emphasis on Field Service Lightning. Lead and mentor developers, integrate systems, manage deployments via CI/CD, maintain security and performance, document designs, provide support including rotating on-call nights/weekends, and collaborate with stakeholders to translate requirements into prototypes and production solutions.

Lead and coach a remote team of licensed and unlicensed personal lines agents to drive sales performance, meet goals, analyze metrics, ensure compliance, manage schedules and hiring, provide coaching and training, handle escalations, and stay current on products and carrier updates.

Lead enterprise AI strategy and roadmap, build and mentor cross-functional AI/ML teams, drive frontier research and rapid prototyping, translate models into production, align initiatives with business priorities, and represent the company externally.

Serve as liaison between business and IT to analyze processes, elicit and document requirements, design solutions, develop test plans and coordinate UAT, support implementations, perform gap/feasibility analyses, and maintain documentation and stakeholder communications to ensure IT systems meet business objectives.

Create and execute print and digital design assets across channels (banners, ads, email, web, social, motion). Interpret briefs, collaborate with cross-functional teams, manage multiple projects to meet brand standards and deadlines, present work, and contribute creative direction and trend insights.

Create and execute print and digital design across channels (banners, ads, email, web, social, motion graphics). Interpret briefs, collaborate with marketing and copy, manage multiple projects to deadline, uphold brand standards, present work to stakeholders, and contribute creative research and trends to evolve campaigns.

Lead advanced business analysis and complex IT projects: elicit and document requirements, design functional/technical specs, oversee testing and UAT, manage deployments, perform gap and feasibility analyses, and maintain stakeholder communication and project documentation to ensure solutions meet business goals.

Design, build, and optimize large-scale data pipelines, ETL processes, data models, and data warehousing solutions. Manage and tune databases (SQL and NoSQL), lead big data and cloud implementations (Snowflake, Fivetran, dbt, Airflow), apply DevOps and containerization for data workflows, and mentor junior engineers to deliver scalable data processing and actionable insights.

Senior Salesforce Developer responsible for designing, building, and deploying Salesforce solutions with a focus on Field Service Lightning. Lead and mentor development teams, implement Apex, LWC, Flows, and integrations, manage deployments via CI/CD, maintain security and performance, produce technical documentation, and provide rotating on-call support.

Provide administrative support to Field Consultants and Management, generate and qualify leads, conduct outbound calls to prospective tow and road service businesses, document activity, support marketing campaigns, and participate in team meetings and training.