About The Opportunity
We are looking for a RAN Engineer having Ericsson Experience on 2G/3G/4G/5G technology, with end-to end understanding of the latest Mobile Networks architecture to drive and support various Technologies related tasks & deliveries in Managed Services Operations.
What you will do• Monitor and resolve Jeopardy Alerts in a timely manner within defined SLA; assist engineers with any requirements to execute work.• Carry Out initial ticket triage regarding fault requests and provide analysis to ensure onward L2 escalation is accurate.• Append all Tickets with concise, appropriate notes on activities taken to make work executable - Access Requests, Confirmation and Approval dates and times and references etc.• Lead the team & able to handle the customer calls & emergency bridges & ensure prompt escalation to the Management whenever deemed applicable.• Handle governance calls & prepare all type of network reports & PPTs to present to the customer.• To work in a culture and way of working characterized by proactive attitude, teamwork focus, strong performance ethics, high professionalism and high energy.• Provide Level w support for customer complaints and carry out incident/problem management activities, vendor management, support contracts, SLAs evaluation.
You will bring
1) 2-4 years' hands-on experience in RAN network operations, fault management, and configuration changes. Someone with Nokia, Ericsson and Huawei process and tool's experienced will be preferred.
2) Good working knowledge of 2G / 3G / 4G / 5G RAN architecture for radio.
3) Configuration management capability: performing parameter changes, config updates, software upgrades of nodes, small site integrations or additions.
4) Fault management: diagnosing and troubleshooting faults on RAN nodes (BSCs , RNCs etc), remote operations or via OSS, analyzing logs.
5) Performance & KPI monitoring + analysis: tracking RAN KPIs, detecting degradations, preparing inputs for optimization or network improvement.
6) Understanding of SLAs / service quality metrics / performance standards; ability to ensure network stability as per contractual/customer requirements.
7) Good analytical & problem-solving skills; ability to follow processes & procedures, manage trouble tickets and change requests.
8) Ability to coordinate with field, vendor and possibly customer teams for implementation, maintenance or issue resolution.
Skills Required
- 2-4 years' experience in RAN network operations
- Experience with Nokia, Ericsson, and Huawei processes
- Knowledge of 2G/3G/4G/5G RAN architecture
- Capability in configuration management
- Fault management experience on RAN nodes
- Performance & KPI monitoring skills
- Understanding of SLAs and service quality metrics
- Good analytical & problem-solving skills
- Coordination ability with field and vendor teams
What the Team is Saying
.png)
.png)
Ericsson Compensation & Benefits Highlights
-
Retirement Support — The U.S. 401(k) includes an automatic 3% company contribution plus matching (100% of the first 3% and 50% of the next 2%) with immediate vesting. An employee stock purchase plan and legacy pensions in some groups strengthen long‑term savings.
-
Leave & Time Off Breadth — Generous PTO, paid holidays, sick time, bereavement leave, and a dedicated volunteer day are offered. Time‑off allotments can increase with tenure and are complemented by hybrid work where roles allow.
-
Healthcare Strength — Medical, dental, vision, and mental‑health support are part of a comprehensive health and wellbeing offering. Wellness initiatives such as onsite gyms, fitness classes, and EAP access are available in certain locations.
Ericsson Insights
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
Gallery
Ericsson Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
