About This Opportunity:
Ericsson is seeking an accomplished Technical Authority Expert to join our Managed Services division, supporting the Ericsson Operations Engine initiative. In this pivotal role, you will leverage specialized domain expertise across the complete project lifecycle-from Create through Sustain to Evolve phases. You will serve as a strategic technical resource, driving innovation and operational excellence across our technology-driven transformation programs.
Key Responsibilities:
Design, develop, and optimize automation-based solutions with comprehensive troubleshooting and resolution capabilities
Lead recovery process improvements and implement best practices for service restoration
Provide advanced technical guidance to domain support and automated operations teams
Collaborate with automation and analytics teams to apply specialized domain knowledge and drive insights
Establish and refine automated Service Delivery methodologies to enhance operational efficiency
Monitor trends and performance patterns to anticipate service disruptions and enable proactive remediation
Required Expertise:
Ericsson Operations Engine and Mode of Operations
Automation frameworks and technologies
Advanced troubleshooting and problem-solving capabilities
Network performance optimization and analysis
End-to-end customer experience management
Network virtualization technologies
Problem and incident management
Telecom domain knowledge and best practices
Ericsson Customer Experience Assurance (CEA) competencies
Service Request Fulfillment (OMS) processes
MS TOP platform experience
System administration
Data security principles and practices
Qualifications
4-9 years of progressive experience in Telecom and IT domains
Demonstrated expertise in technical leadership and solution architecture
Strong analytical and communication skills
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Noida
Req ID: 788920
Skills Required
- Experience with Ericsson Operations Engine and Mode of Operations
- Experience with Ericsson Customer Experience Assurance (CEA) competencies
- MS TOP platform experience
- Service Request Fulfillment (OMS) processes
- Experience with automation frameworks and related technologies
- Experience with analytics and applying domain knowledge to drive insights
- Advanced troubleshooting and problem-solving capabilities
- Problem and incident management experience
- Network performance optimization and analysis
- Network virtualization technologies experience
- System administration experience
- Knowledge of data security principles and practices
- 4-9 years progressive experience in Telecom and IT domains
- Demonstrated expertise in technical leadership and solution architecture
- Strong analytical and communication skills
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Healthcare Strength — Health coverage options are described as broad, with multiple medical plan choices (often three) plus dental and mental health resources. U.S. materials also reference PPO and HDHP options, and some teams contribute to HSAs.
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Retirement Support — U.S. postings outline a 401(k) with an automatic 3% company contribution plus matching that reaches 4% when employees contribute 5%. This combination is repeatedly listed in role postings and characterized as strong for the sector.
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Parental & Family Support — U.S. job descriptions frequently cite up to 16 weeks paid maternity leave and 6 weeks paid parental/adoption leave at 100% pay. These benefits are positioned as exceeding many U.S. corporate policies.
Ericsson Insights
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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Ericsson Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
