Document Specialist

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H2O Innovation is a smart water treatment solutions company. We simplify water treatment by integrating state-of-the-art technologies to solve water challenges for good with our team of trusted experts. Our mission is to provide services on an international scale, in a people-oriented, caring environment that fosters professional and personal growth. Be part of our talent pool and grow with H2O.

H2O innovation is looking for a Document Specialist who will bring a positive mindset and a strong desire to support their colleagues. This individual will thrive in collaborative settings, consistently deliver high-quality documentation, and become a trusted resource within the team. With a sharp eye for detail and a proactive approach, they will contribute to maintaining clarity and consistency across documents while fostering a culture of teamwork and continuous improvement.

The Benefits

Overall remuneration including:

• Profit sharing bonus program
• Group Insurance plan including dental, vision & telemedicine;
• 401K plan with employer's contribution;
• Three (3) weeks of paid vacation per year;
• Twelve (12) paid wellness days per year.

The Day-to-Day

• Lead the documentation system globally including integration of sites to the system, as well as on going use by existing users;
• Maintain, distribute, and archive controlled documents including procedures, work instructions, forms, and records;
• Track revisions and maintain document history logs in compliance with regulatory and ISO requirements;
• Ensure documents meet company formatting, version control, and template standards before release or update;
• Identify and resolve inconsistencies, duplicates, or outdated documents;
• Assist in the migration of documents from legacy systems to the new electronic quality system platform;
• Support the design, development, and improvement of quality system processes;
• Provide user training, guidance, and support during system and process rollouts;
• Collaborate with Quality and Division teams to ensure timely creation, review, and approval of documentation;
• Participate in support of the learning management system as it relates to quality training and competency requirements;
• Support internal and external audits by providing timely access to documentation;
• Prepare reports and metrics related to document control performance and compliance;
• Participate in Corrective Action, NCR, and continuous improvement initiatives;
• Assist maintenance, calibration, and other teams that rely on controlled documents within the centralized quality system and its supporting software platform;
• Contribute to change management activities to support adoption of new systems, processes, and documentations standards;

The Skills We Are Looking for

• Strong proficiency in Microsoft Word, Excel, SharePoint, and Outlook; ability to create and manage controlled templates, trackers, and forms;
• Relevant experience in document control, quality systems platforms;
• Knowledge of ISO 9001;
• Willingness to travel up to 20%, mainly for key projects and onboarding of new sites and users (higher during the first year of transition);
• Keen interest in supporting colleagues in different projects;
• Hands-on experience in continuous improvement;
• Strong attention to detail and compliance in documentation; 
• Ability to manage multiple priorities;
• Knowledge of change management strategies;
• Willingness to travel if necessary for important projects;
• Experience with system migrations and process improvements (Asset);
• Familiarity with Power Automate, Power Apps, or other Microsoft 365 tools for workflow automation (Asset);
• Prior experience in manufacturing, engineering, or a regulated industry (asset).