The Document Processor is responsible for handling incoming documents, storage and data entry to keep operations running smoothly. They Process incoming mail, faxes, and electronic documents, including image, video and audio files from internal and external customers. They prepare documents for scanning, scan documents, and index according to classification categories and distribute documents and packages throughout the office and pick-up outgoing mail.
Duties & Responsibilities:
- Open envelopes, removing and sorting contents according to procedures.
- Review documents to make sure they are accurate and complete, research as needed.
- Prepare documents for scanning to include prepping functions for specific documents.
- Separate documents to comply with company formatting standards to meet deadlines.
- Scan verified and complete documents.
- Operate and maintain scanning machines.
- Securely store documents, images, videos, and audio files and discard obsolete records.
- Distribute mail and packages throughout the office, while picking up outgoing mail.
- Index documents according to document type for release into the system for use by other personnel with deadlines, implementing high attention to detail, accuracy, and efficiency.
- Converting documents into PDF format to fulfil customer needs.
- Retrieve documents as required by company staff.
- Assist customers with questions.
- Contact internal and external customers as needed.
- Research and process checks/return checks
- Participate in special projects assigned by management while completing daily tasks
- Attend mandatory meetings and trainings for continued growth and development.
- Other duties as assigned.
Requirements:
- GED
Skills & Qualifications:
- Basic understanding of both underwriting and claims policies.
- Knowledge of insurance documents and document classification categories.
- Good organizational skills.
- Attention to detail.
- Good written and communication skills with ability to present to others.
- Proficient personal computer skills, including electronic mail, routine databases, and word processing.
- Good interpersonal skills.
- Good customer service skills.
- Ability to work professionally and effectively in a fast-paced team environment.
- Ability to multi-task under time sensitive deadlines.
- Able to view graphic images.
Market Range: 1 / 40 hours per week / Hybrid- 3 days in office
Salary: $34,426-$44,754
Accepting applications through: 9/8/26
Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- GED
- Basic understanding of underwriting and claims policies
- Knowledge of insurance documents and document classification categories
- Good organizational skills
- Attention to detail
- Good written and verbal communication skills
- Proficient personal computer skills, including email, databases, and word processing
- Good interpersonal skills
- Good customer service skills
- Ability to work professionally and effectively in a fast-paced team environment
- Ability to multitask under time-sensitive deadlines
- Ability to view graphic images
What We Do
NYCM Insurance is a property and casualty insurance carrier that has been providing coverage to residents and businesses in New York since 1899. With a team of over 975 employees, and a network of over 1,400 independent agents, NYCM is dedicated to providing superior service and a quality customer experience. Our story began in Edmeston, NY – a tiny rural town known for its agricultural community – when one farmer lost everything in a fire. Realizing that the town needed to be better prepared for the future, 27 businessmen and residents came together to pool money and protect one another from fires and lightning, officially establishing the New York Central Mutual Fire Insurance Company under founder VanNess D. Robinson in 1899. We are a family founded and run company and believe in staying true to our small-town roots. Over 120 years later, we’re still operating in our original town of Edmeston, NY and have expanded to include three additional offices in Sherburne, Orchard Park and Canajoharie, further investing ourselves in New York State and our local communities. We are also highly invested in our 900+ employees. We know that our best work comes from an inspired internal culture and our drive to succeed as a team. Between our employee base and a network of over 1,200 independent agents, NYCM Insurance is proud to service over 525,000 insureds. Our insurance lines include Home, Auto, Umbrella, Commercial and more. NYCM Insurance is proud to work with various partners to offer additional types of coverage for many areas of your life including special events, motorcycles, off-road vehicles, bicycles, yachts, collector cars and more. These partnerships help us ensure that you and yours are always protected no matter what life throws at you. At the end of the day, our reason for doing business is the same as it was 120 years ago. We believe in providing genuine care; so that we can all have hope for a better tomorrow and the courage to persevere.
