Ensures and maintains customer satisfaction according to company standards of quality and output by preparing, scanning, inspecting, compiling, and assembling documents.
Job Duties and Responsibilities- Performs full-performance level work in the conversion of hard copy letters, forms, and other paper documents into an electronic imaging format.
- Prepares documents for scanning by removing staples, paper clips, rubber bands, and other fasteners.
- Reviews paper records against electronic documents to verify image quality and identify missing documents.
- Verifies and validates image and document errors and makes necessary corrections.
- Maintains productivity and quality levels in accordance with established standards.
- Reviews each scanned record for accuracy and clarity.
- Scans all new documentation received, including loose paperwork.
- Meets deadlines in a fast-paced environment while maintaining quality and error-free work.
- Achieves productivity standards as established by management.
- Maintains optimal machine performance, including clearing jams and refilling toner.
- Completes all paperwork in a timely, accurate, and legible manner.
- Communicates issues effectively and promptly to management.
- Prevents assembly errors by maintaining an organized workstation.
- Achieves customer satisfaction by performing error-free work according to customer specifications using various imaging technologies for Digital Mail and Imaging operations.
- May perform shipping and receiving duties, including handling USPS mail.
- Performs additional duties as assigned.
- High school diploma or equivalent required.
- Basic PC skills.
- Basic computer data entry experience.
- Basic typing and data entry skills.
- Intermediate computer skills, including Microsoft Word, Outlook, and Excel.
- Strong attention to detail and critical thinking skills.
- Ability to perform repetitive tasks while maintaining focus.
- Ability to retain information and maintain a high level of accuracy.
- Ability to work effectively in a team environment and maintain positive relationships with co-workers, management, sales, and production departments.
- Ability to adapt to changing situations and work requirements.
- Strong organizational, multitasking, and time management skills.
- Ability to interact with EDMS, computer databases, and other software applications.
- Ability to analyze situations, problems, and information and take appropriate action.
- Ability to perform repetitive work while following established procedures, sequences, and productivity standards without compromising quality.
- Ability to work multiple shifts, including nights, weekends, overtime, and holidays, depending on business needs.
- Ability to work in a production environment with moderate to high noise levels.
- Ability to manage moderate stress levels and adapt to changing work demands.
- Ability to stand for up to eight (8) hours per day.
- May be required to lift and move supplies weighing up to 50 pounds, including lifting from floor to waist height, carrying up to 10 feet, and lowering to the floor.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
- Choose from a broad selection of medical, dental, life, and disability insurance options.
- Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
- Augment your education with team member tuition assistance programs.
- Enjoy paid vacation time and paid holidays annually
- Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
Skills Required
- High school diploma or equivalent
- Basic PC skills
- Basic computer data entry experience
- Basic typing and data entry skills
- Intermediate computer skills, including Microsoft Word, Outlook, and Excel
- Strong attention to detail and critical thinking skills
- Ability to perform repetitive tasks while maintaining focus and accuracy
- Ability to work effectively in a team environment
- Ability to adapt to changing situations and work requirements
- Strong organizational, multitasking, and time management skills
- Ability to interact with EDMS, computer databases, and other software applications
- Ability to work multiple shifts, including nights, weekends, overtime, and holidays, as needed
- Ability to stand for up to eight hours per day
- Ability to lift and move supplies weighing up to 50 pounds
Ricoh Global Services Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ricoh Global Services and has not been reviewed or approved by Ricoh Global Services.
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Healthcare Strength — Benefits are positioned as comprehensive, with medical, dental, and vision coverage plus life and disability protection as core components. Multiple plan choices are described, suggesting employees can tailor coverage to their needs.
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Retirement Support — Retirement benefits are a recurring strength, highlighted by a 401(k) program with company matching (described as 50% on the first 6% of base salary). Additional references to regular bonuses and contributions to retirement further reinforce the perceived value of the retirement offering.
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Leave & Time Off Breadth — Time-off benefits are described as a meaningful part of the total rewards package, including vacation, sick days, holidays, and PTO structures. Extra options such as purchasing additional vacation are also described, increasing perceived flexibility in time off.
Ricoh Global Services Insights
What We Do
Digital transformation is crucial for a business but complex to deliver. It’s so complicated that no single company can be expected to provide everything required to achieve success; but one company can ensure everything gets delivered. That’s why Ricoh works with best in class delivery partners to support us through the process of transforming your business into a digital business. As well as our partners, we offer access to our seventeen thousand engineers. They’re on the ground, around the world, ready and able to manage the complexity of transformation. Digital transformation moves so quickly, that you could redefine it on a daily basis. Ricoh provides the people, processes and technology to help your business evolve and embrace new ways of working.
