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Together with our customers, we're on a mission to make healthcare better.
The Role
Leads the disputes team, overseeing accounts receivable dispute portfolios, quality and productivity targets, escalations, internal controls, and process improvements. Partners with Sales, Customer Service, Finance, and operational teams to align dispute and collection activities. Supports SAP, ERP, and divisional process changes, while managing employees, performance, resource planning, and dispute-related projects.
Summary Generated by Built In
Work Flexibility: Hybrid
What you will do
- Lead the Disputes team, including defining responsibilities, planning resource needs, coaching employees, managing performance, and contributing to compensation decisions.
- Monitor dispute management activities and platforms, ensuring established quality and productivity targets are tracked and corrective actions are implemented when needed.
- Oversee complex accounts receivable dispute portfolios, supporting timely resolution and escalation of unresolved items.
- Identify recurring issues and process gaps, recommending and implementing improvements that strengthen dispute resolution and collection processes.
- Ensure appropriate internal controls are implemented and followed across dispute management activities.
- Partner with Sales, Customer Service, Finance, and other operational teams to align dispute and collection activities with customer management processes.
- Support SAP implementations, enterprise resource planning system changes, and divisional process changes that affect dispute management activities.
- Lead and support process improvement initiatives and other dispute-related projects assigned by management.
What you will need
- Bachelor’s degree in Accounting, Business, Finance, or a related field.
- Minimum 5 years of relevant professional experience in a finance function within a matrixed international or multinational organization.
- Minimum 3 years of leadership experience at Supervisor level or above.
- Professional experience working with complex financial reporting practices and reporting systems.
- Professional experience with billing processes in multinational organizations.
- Fluent English, written and spoken.
- Proficiency with Microsoft Office.
Preferred qualifications
- Experience working with SAP and/or Oracle systems.
- Knowledge or experience with Electronic Data Interchange (EDI) processes.
- Professional proficiency in an additional language.
Skills Required
- Bachelor's degree in Accounting, Business, Finance, or a related field
- At least 5 years of relevant professional experience in a finance function within a matrixed international or multinational organization
- At least 3 years of leadership experience at Supervisor level or above
- Experience with complex financial reporting practices and reporting systems
- Experience with billing processes in multinational organizations
- Fluent English, written and spoken
- Proficiency with Microsoft Office
- Experience with SAP and/or Oracle systems
- Knowledge or experience with Electronic Data Interchange (EDI) processes
- Professional proficiency in an additional language
Stryker Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Stryker and has not been reviewed or approved by Stryker.
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Healthcare Strength — Multiple medical plan options with HSA support and global mental‑health access indicate broad, accessible care. These features materially enhance the overall value of the total‑rewards package.
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Retirement Support — A meaningful 401(k) company match with potential additional company contribution, alongside an ESPP, supports long‑term savings and wealth building. Documented plan specifics help employees understand eligibility, timing, and vesting mechanics.
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Parental & Family Support — Paid parental and caregiver leave, adoption and surrogacy assistance, and practical supports like breast milk shipping reflect a comprehensive, family‑friendly approach. These offerings address varied family‑building paths and caregiving needs.
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The Company
What We Do
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at www.stryker.com. Together with our customers, we are driven to make healthcare better.
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