Disputes Investigator I

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Disputes Investigator I

Introduction to the team

Join our dynamic Dispute Ops team as a Disputes Investigator I, where you'll play a vital role in protecting our company and customers from fraudulent activity. This position is ideal for a proactive, analytical professional with a background in chargebacks, strong interpersonal skills and a passion for problem-solving. You’ll be primarily responsible for reviewing individual disputes and making decisions based on the information available. With opportunities to grow your expertise work in a hybrid environment that supports development and team culture, this role offers both challenge and impact.

In this role, you will:

• Conduct fraud risk reviews by analyzing chargebacks and transactional data to identify patterns, assess risk, and protect both the company and its customers.
• Conduct independent and collaborative work to support team and departmental goals.
• Create chargeback documentation using customer and transaction records to support loss prevention efforts and ensure accurate dispute resolution.
• Consistently meet or exceed performance standards while working in a hybrid work environment, demonstrating reliability and accountability in both independent and collaborative tasks.
• Work together on the identification and reporting of technical or operational issues impacting our team workflow.
• Engage with customers, financial institutions, vendors, airlines, and/or internal teams to reduce chargeback losses through effective communication and resolution strategies.

Experience and qualifications:

• Demonstrate strong interpersonal, organizational, and analytical skills with a self-motivated, action-oriented mindset.
• Bring 1+ year of customer service experience; background in travel, risk analysis, or vendor engagement is a plus.
• Confidently make independent decisions and take initiative with minimal supervision.
• Demonstrate strong time management and task prioritization skills, consistently meeting deadlines and delivering high-quality work independently.
• Proficient in Microsoft Office and internal/web-based research tools with strong overall PC skills.

The total cash range for this position in Springfield is $40,000.00 to $56,000.00. Employees in this role have the potential to increase their pay up to $64,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.