* Properly report fraud transactions
* Review and process rejected claims
* Process re-presentments and attach merchant documents to cases
* Review transactions on system generated reports for proper authorization and process chargebacks on bank-initiated claims
* Properly update cases to reflect chargeback status, corresponding accounting entries, and actions related to the chargeback
* Meet daily deadlines and goals
* Perform assigned tasks in accordance with regulations, company policies and procedures
* Regular and predictable attendance and punctuality
* Other duties as assigned
* Must be able to remain in a sitting stationary position for extended periods of time
* Constantly operate a computer and other office machinery
* Ability to lift up to 25 pounds
* High School Diploma or Equivalent
* Chargeback experience preferred
* Professional written and verbal communication skills
* Working knowledge of Microsoft office and general office equipment
* Ability to work with minimal supervision
* Detail oriented and ability to organize and prioritize
* Capable of meeting deadlines
* Must be able to get along with co-workers and work effectively in a team environment
* Must successfully pass background investigation according to company policy
Skills Required
- Must be able to remain in a sitting stationary position for extended periods of time
- Constantly operate a computer and other office machinery
- Ability to lift up to 25 pounds
- Must successfully pass background investigation according to company policy
- Regular and predictable attendance and punctuality
- Meet daily deadlines and goals
- Perform assigned tasks in accordance with regulations, company policies and procedures
- At least 18 years of age
- High School Diploma or Equivalent
- Chargeback experience
- Professional written and verbal communication skills
- Working knowledge of Microsoft Office and general office equipment
- Ability to work with minimal supervision
- Detail oriented and ability to organize and prioritize
- Capable of meeting deadlines
- Must be able to get along with co-workers and work effectively in a team environment
What We Do
First National Bank Texas (FNBT) and First Convenience Bank (FCB), a division of FNBT, remain dedicated to providing customers with quality financial products and services. Our bank was originally founded in 1901 in the Central Texas town of Killeen, only 19 years after the city was established. From our humble beginnings, we have grown to over $4 billion in assets and operate in over 340 locations in Texas, Arizona, Arkansas, and New Mexico. Our bank has grown in many ways over the years, but our focus and commitment remain the same—providing customers with great banking solutions and world-class service. More than a century ago, we began the tradition of being a great community bank focused on the financial success of our customers. Today, more than 3,200 dedicated banking professionals carry on and maintain that established custom. So much has changed since 1901, but our commitment to putting our customers first has not. As we continue to grow and serve customers, we remain committed to providing a combination of modern banking convenience and old-fashioned service.
