Director, Workforce Management, Stores- On site, Stamford

JOB SUMMARY
Responsible for leadership and ownership of Workforce Management (WFM) Planning for Retail Stores. Direct ownership over WFM Planning processes including; the creation, maintenance, automation, rollups and integrity of common staffing model and cross-functional alignment of initiative planning assumptions across all store locations. This position will be responsible for reporting on functional organizational variances to approved staffing plans and implementing strategies to modify planning as needed. This role is On-site, Stamford 4 days. 1 Day Hybrid.
MAJOR DUTIES AND RESPONSIBILITIES

• Provides leadership, guidance and strategic direction to the organization's management teams, and has ownership for the following
  
  • Driving consistency, optimizing resources and achieving sales and operational results in order to improve the overall customer experience.
  • Defining and implementing governance over staffing modelsand executing on budget forecasts and processes (ie. Staffing Model, Forecast Process, Timelines, Locks, etc).
  • Preparing and presenting all Retail store location staffing model forecasts quarterly to senior leadership for review and approval. Communicating staffing and scheduling tools and processes to all levels of the Spectrum Store organization.
  • Working cross-functionaly to track and plan for major organization-wide initiatives.
  
  Facilitates approval of the monthly/quarterly forecasts with VP of Store Operations
  Provides oversight of complex data management to leadership, including reviewing, analyzing and providing solutions that maximize the performance levels and competencies needed to maintain a productive retail workforce.
  Collaborates with Operational Senior Leadership to ensure that forecasts and lock timeframes are in alignment with company strategy, necessary business rules and operational conditions.
  Initiates and leads project plans and teams to implement improvement initiatives designed to maximize resources across the centers and like functions.
  Investigates and identifies opportunities to streamline planning processes and eliminate redundancies across the organization.
  Recognizes and recommends retail operational and staffing support improvement strategies.
  Implements consistent WFM Planning processes and best practices across Retail Stores.
  Benchmark other retailers to ensure the utilization of current technologies and methodologies for forecasting staffing needs.

REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge

• Ability to read, write, speak and understand English
  Ability to communicate orally and in writing in a clear and straightforward manner
  Interpersonal and leadership skills to influence changes and strategy with other lines of business
  Ability to identify when assumptions are not in sync between businesses
  Expertise with WFM methodologies, practices, analytics and tools in a retail environment
  Expert analytical skills (ex: regression modeling, sample size methodologies, correlation analysis, etc.
  Full understanding of and ability to create/manage forecasting, capacity planning, scheduling and real time management processes and tools
  Ability to make decisions and solve problems while working under pressure
  Ability to manage multiple projects and tasks
  Ability to prioritize and organize effectively
  Ability to work with others to resolve problems, handle requests or situations

Required Education
Bachelor's degree with a background in accounting, finance or business
Related Work Experience and Number of Years
Hands on WFM modeling experience, preferably in the cable or retail industry - 10+
Senior Management experience
WFM long-term planning experience
PREFERRED QUALIFICATIONS
Preferred Skills/Abilities and Knowledge

• Knowledge of cable television products and services
  Ability to lead, motivate, influence and collaborate with others
  A high-level of quantitative proficiency
  Expert knowledge of workforce management in the retail industry
  Advanced Excel skills and SQL experience preferred
  Experience and ability to create models, customize reports, and depict important information extracted from data in clear, concise and creative ways
  Knowledge of performance management concepts and methodology

Preferred Education
MBA
WORKING CONDITIONS
Office environment with occasional travel
This role is On-site, Stamford 4 days. 1 Day Hybrid.
#LI-NT1
CWF700 2025-52079 2025
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you're joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most.
Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.