About the Role
Customers are our most credible advocates and one of our greatest competitive advantages. As Director, Voice of the Customer Programs, you will lead a strategic program that captures customer insights, elevates customer voices, and transforms customer success into a powerful driver of growth.
Partnering with Sales, Marketing, Product Management, Customer Success, Communications, and Executive Leadership, you'll build programs that strengthen customer relationships, influence product and go-to-market strategy, generate compelling customer stories, and activate advocates who accelerate sales, brand awareness, and market credibility.
What You'll Do
Lead the Voice of the Customer Strategy
Develop and execute the global Voice of the Customer strategy to capture customer insights, amplify customer success, and influence product, marketing, communications, and go-to-market initiatives.
Establish KPIs to measure customer engagement, advocacy, content performance, and business impact.
Create scalable programs that identify, develop, and nurture long-term customer advocates.
Lead Executive Customer Engagement
Own the strategy, planning, and execution of Extreme's Executive Advisory Board in partnership with Sales, Product Management, Product Marketing, and Premier Services.
Recruit executive customer participants, develop compelling agendas, facilitate engagement, and ensure insights drive meaningful business action.
Build trusted relationships with executive customers and create opportunities for ongoing collaboration.
Bring Customer Stories to Life
Build and manage a steady pipeline of customer content, including:
Written and video case studies
Customer spotlight stories
Social media campaigns
Executive interviews
Event presentations and keynote content
Sales enablement assets
PR, analyst, and earnings call customer references
Identify creative storytelling opportunities that highlight innovation, measurable business outcomes, and customer success.
Enable Strategic Customer Advocacy
Partner with Sales and Field Marketing to identify and activate customer advocates for strategic opportunities.
Manage executive customer reference programs that support major deals while delivering an exceptional customer experience.
Secure customer speakers for flagship events including Connect, AI Summit, webinars, and industry conferences.
Collaborate Across the Business
Partner with Communications, PR, Social Media, Brand, Product Marketing, Customer Success, and Sales to integrate customer insights and stories into campaigns, product launches, executive communications, analyst engagement, and thought leadership.
Serve as the central point of coordination for customer advocacy initiatives across the organization.
What You'll Bring
15+ years of experience in customer advocacy, Voice of the Customer, customer marketing, communications, PR, or enterprise B2B marketing.
Proven experience building executive customer relationships and scalable advocacy programs.
Exceptional storytelling, writing, and communication skills.
Experience developing customer content across video, digital, social channels.
Understanding of Extreme's products, solutions, and enterprise technology landscape.
Outstanding project management and organizational skills, with the ability to influence across a highly matrixed global organization.
What Makes You Successful
You understand that great customer programs are about more than telling stories—they influence strategy, build credibility, and accelerate growth. You are:
A strategic thinker who understands how customer advocacy drives business results.
A creative storyteller who uncovers compelling customer successes and turns them into impactful content.
An exceptional relationship builder who earns trust with customers and executives alike.
Organized, disciplined, and able to manage multiple high-profile initiatives simultaneously.
A collaborative leader who thrives in a fast-paced, cross-functional environment and consistently delivers with excellence.
Skills Required
- 15+ years of experience in customer advocacy, Voice of the Customer, customer marketing, communications, PR, or enterprise B2B marketing.
- Proven experience building executive customer relationships and scalable advocacy programs.
- Exceptional storytelling, writing, and communication skills.
- Experience developing customer content across video, digital, and social channels.
- Understanding of Extreme's products, solutions, and enterprise technology landscape.
- Outstanding project management and organizational skills with ability to influence across a matrixed global organization.
Extreme Networks Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Extreme Networks and has not been reviewed or approved by Extreme Networks.
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Flexible Benefits — Flexible work options and time‑off policies are emphasized through a 'Flex First' model with remote/hybrid choices and flexible or unlimited PTO. Wellness programs, volunteer time, and family leave round out a broad, adaptable package.
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Healthcare Strength — Healthcare coverage is positioned as comprehensive, including medical, dental, vision, mental health, and HSA eligibility. U.S. high‑deductible plans include a company HSA contribution, strengthening the financial value of coverage.
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Equity Value & Accessibility — Equity participation is accessible via RSUs and an ESPP that enables discounted stock purchases. Variable pay and equity components can materially lift total compensation when business performance is strong.
Extreme Networks Insights
What We Do
Extreme Networks, Inc. (EXTR) is a leader in cloud networking focused on delivering services that connect devices, applications, and people in new ways. We push the boundaries of technology leveraging the powers of machine learning, artificial intelligence, analytics, and automation. Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions and rely on our top-rated services and support to accelerate their digital transformation efforts and deliver progress like never before. For more information, visit Extreme's website or follow us on Twitter, LinkedIn, and Facebook.
