Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
Job title:
Job Description:
Education:
Bachelor's degree or equivalent work experience.
Experience:
Background in BPO Training Operation is an advantage
Experience working with e-learning and blended learning programs, computer-based training development, and asynchronous learning content
At least 10-12 years experience in the same line of work.
Mandatory Skills:
•Possess strong knowledge of adult learning principles, instructional design methodologies, and learner engagement strategies.
•Demonstrate proficiency in managing Learning Management Systems (LMS), including course administration, learner tracking, and reporting.
•Develop and enhance instructional materials, e-learning courses, and blended learning programs to ensure high-quality training delivery.
•Exhibit excellent communication and stakeholder management skills to collaborate effectively with SMEs, leadership, and cross-functional teams.
•Analyze training effectiveness using key performance indicators (KPIs), learner feedback, and data-driven insights to measure impact.
•Manage training budgets efficiently, allocate resources effectively, and escalate constraints when necessary to ensure program success.
•Stay updated with emerging learning technologies and digital tools to drive innovation and improve learning experiences.
•Apply strong project and process management skills to oversee multiple training initiatives while ensuring continuous improvement and alignment with business goals.
Roles & responsibilities:
•Develop and execute strategic learning initiatives that align with business objectives and drive organizational performance.
•Lead cross-functional collaboration with senior stakeholders, SMEs, and leadership teams to enhance training effectiveness.
•Oversee the design, development, and implementation of high-impact learning solutions, including e-learning and blended programs.
•Manage and optimize Learning Management Systems (LMS) to ensure seamless course delivery, tracking, and reporting.
•Ensure the quality, consistency, and alignment of training programs with industry best practices and organizational goals.
•Analyze training effectiveness through data-driven insights, learner feedback, and performance metrics to drive improvements.
•Oversee budget planning and resource allocation for training programs while optimizing cost-effective learning solutions.
•Track and report key performance indicators (KPIs) related to talent development, learning impact, and return on investment (ROI).
•Drive innovation by integrating new learning technologies, methodologies, and best practices to enhance training delivery.
•Lead continuous improvement initiatives to enhance the effectiveness, scalability, and sustainability of training programs.
The above statements are intended to indicate the general nature and level of work being performed by employees within this classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employees assigned to this job. Employees in this job may perform other duties as assigned.
Location:
Skills Required
- Bachelor's degree or equivalent work experience
- 10-12 years experience in training, learning and development or related field
- Experience with e-learning and blended learning programs, computer-based training development, and asynchronous learning content
- Strong knowledge of adult learning principles and instructional design methodologies
- Proficiency managing Learning Management Systems (LMS), including course administration, learner tracking, and reporting
- Experience developing instructional materials, e-learning courses, and blended learning programs
- Excellent communication and stakeholder management skills
- Ability to analyze training effectiveness using KPIs, learner feedback, and data-driven insights
- Budget management and resource allocation for training programs
- Project and process management skills to oversee multiple training initiatives
- Background in BPO training operations
- Staying updated with emerging learning technologies and digital tools
Sagility Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sagility and has not been reviewed or approved by Sagility.
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Healthcare Strength — The company provides medical, dental, and vision coverage along with life insurance, short- and long-term disability, Flexible Spending Accounts, and an Employee Assistance Program. Policies also indicate coverage for dependents according to local regulations and include wellness and mental health initiatives.
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Retirement Support — A 401(k) with employer contribution is part of the standard package. Role descriptions and materials consistently reference retirement plan access alongside other core benefits.
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Leave & Time Off Breadth — Paid time off is provided, and formal leave types include maternity, paternity, adoption, and bereavement in line with local regulations. Additional flexibility elements such as hybrid or work-from-home arrangements are noted in some contexts.
Sagility Insights
What We Do
Sagility is a U.S.-based, tech-enabled healthcare business process management company that supports payers, providers, and their partners to deliver best-in-class operations, enhance the member and provider experience, improve the quality of care and promote health equity all while delivering cost-effective healthcare financial and clinical outcomes. Sagility Technologies uses a holistic consulting approach to identify the root causes of healthcare payer and provider pain points, analyze the issues, and provide a complete solution that encompasses people, process, and technology platform improvements. Equipped with a strategic solutions mindset, our core focus is on what most benefits the client. Combining healthcare operations and technology experience with advanced UI, UX, and analytics expertise, we develop and deploy customized solutions for our client’s business. Additionally, with our extensive global resources and facilities, we provide the best service/price ratio for any service outsourcing needs.
