Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
Job title:
Job Description:
Education:
Preferably any 4-yr College Degree and/or equivalent
Experience:
At least 5 year(s) of working experience in the related field is required for this position.
Mandatory Skills:
Able to establish, implement and continuously improve the quality information security policies assigned to him / her.
Able to establish structures and procedures to protect classified information
Able to report information security related incidents without any delay to the proper authorities.
Able to participate during training, orientation and awareness programs pertaining to QISMS & HIPAA
Roles & responsibilities:
Performance Management
Define and manages achievement of client performance objectives
Responsible for meeting client Service Level Agreements for quality
On-going management of Quality systems, processes, and procedures
Plan and conduct internal Quality assurance audits
Enforce compliance with internal procedures to ensure that established quality and process procedures are being followed by the appropriate personnel at all times.
Coordinate, evaluate, and assist in developing action plans and follow up of quality issues.
Facilitate the account’s-initiated audits. Coordinate and host audits and inspections.
Engage in on-going communication with the account and business partner, acting as quality liaison to resolve outstanding quality issues, provide audit follow-up, and ensure customer satisfaction with the vendor's quality systems
Act assign-house counsel for quality issues, providing guidance for staff questions and solutions to quality problems.
Lead investigations of production/quality problems.
Develop client relationships People Management
Handles and resolves resistance of the team to change as it involves conflicting views and opinions
Capability to train and conduct workshops in Quality Tools, Kaizens, Lean training etc.
Works with BE Associate Manager/Quality Leads to resolve grievances
Develops and trains team members through coaching, providing work advice and motivation
Process Improvement
Drive continuous improvement onsite and throughout the investigations via cross-functional teams and working with key stakeholders.
Manage Diet Six Sigma/Lean Projects associated with product and process improvement activities.
Help develop, foster, and drive a culture of lean Six Sigma throughout the company.
Provides input and feedback to key leadership positions about process improvement opportunities specific to all parts of the organization.
Works to identify key gaps within the different functions and leads the transformation of existing processes in terms of capability and maturity utilizing Lean Six Sigma.
Maximize revenue and measure costs for group Technical
Review and approve process and QC documentation to release processes for distribution
Manage Change Controls and Administer Change Control System.
Act as quality approver for documents requiring approval from a quality representative.
Manage and provide internal SOP and ISO compliance training.
Coordinate training across departments.
Maintain training databases and ensure that employees training records are up to date.
Ensure new employees are trained on SOPs per specific job function.
Ensure that appropriate records are properly controlled.
Manage the proper storage and filing of controlled documents.
General Safety and Security
Protects the organization’s assets by upholding the principles of the Quality Information Security Management System (QISMS).
Ensures confidentiality, integrity, and availability of information critical to fulfilling the organization’s business functions.
Remain compliant with the relevant business, local and international regulatory and legislative requirements particularly the Health Insurance Portability and Accountability Act of 1996 (HIPAA) – For Healthcare Accounts
The above statements are intended to indicate the general nature and level of work being performed by employees within this classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employees assigned to this job. Employees in this job may perform other duties as assigned.
Location:
Skills Required
- At least 5 years of related work experience
- Four-year college degree or equivalent
- Ability to establish, implement, and continuously improve quality information security policies (QISMS)
- Ability to establish structures and procedures to protect classified information
- Capability to report information security incidents promptly to appropriate authorities
- Experience with HIPAA compliance and participation in QISMS/HIPAA training programs
- Experience leading Lean Six Sigma/Diet Six Sigma projects and Kaizen/quality tools workshops
- Experience planning and conducting internal quality assurance audits and managing quality systems
- Experience with SOP and ISO compliance, document control, and change control systems
- Ability to coach, train, and develop team members and lead cross-functional process improvement initiatives
Sagility Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sagility and has not been reviewed or approved by Sagility.
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Healthcare Strength — The company provides medical, dental, and vision coverage along with life insurance, short- and long-term disability, Flexible Spending Accounts, and an Employee Assistance Program. Policies also indicate coverage for dependents according to local regulations and include wellness and mental health initiatives.
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Retirement Support — A 401(k) with employer contribution is part of the standard package. Role descriptions and materials consistently reference retirement plan access alongside other core benefits.
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Leave & Time Off Breadth — Paid time off is provided, and formal leave types include maternity, paternity, adoption, and bereavement in line with local regulations. Additional flexibility elements such as hybrid or work-from-home arrangements are noted in some contexts.
Sagility Insights
What We Do
Sagility is a U.S.-based, tech-enabled healthcare business process management company that supports payers, providers, and their partners to deliver best-in-class operations, enhance the member and provider experience, improve the quality of care and promote health equity all while delivering cost-effective healthcare financial and clinical outcomes. Sagility Technologies uses a holistic consulting approach to identify the root causes of healthcare payer and provider pain points, analyze the issues, and provide a complete solution that encompasses people, process, and technology platform improvements. Equipped with a strategic solutions mindset, our core focus is on what most benefits the client. Combining healthcare operations and technology experience with advanced UI, UX, and analytics expertise, we develop and deploy customized solutions for our client’s business. Additionally, with our extensive global resources and facilities, we provide the best service/price ratio for any service outsourcing needs.
