Director of Training and Quality - Conrad New York Downtown

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Director of Training, you’re not just leading the hotel’s training and professional development function – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

• Lead training strategy and development: Oversee the creation and implementation of hotel and corporate training and professional development programs and annual training calendar, ensuring alignment with corporate goals and industry standards
• Support business needs: Lead strategic meetings with department managers, property trainers, and team members to review performance trends, identify training needs, and develop action plans to support specific department goals
• Drive continuous improvement: Assess the success of training programs by measuring learning outcomes and identifying areas for improvement, ensuring training programs deliver measurable value
• Ensure compliance with training requirements: Oversee the tracking, maintenance, and auditing of team member training records to ensure full compliance with corporate standards
• Cultivate a high-performing team: Drive engagement and retention through performance management, professional development, and recognition programs

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

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