About the Position
The Golden State Warriors are looking for an innovative sales and service leader to lead our Ticketing team. In this role, you will mentor and develop a growing sales team and ensure pacing towards our goals. Additionally, you will generate and maximize ticket revenue, provide outstanding service, assist with the development and implementation of sales/service strategies, and build partnerships. This position reports to the Vice President, Ticket Sales & Services.
Come share your expertise while learning more about this growing sports and entertainment organization that values your initiative, creativity and dedication!
This is a full-time position based onsite in San Francisco, CA.
Key Responsibilities
- Support and lead sales/service reps in their efforts to achieve sales goals
- Provide lead lists to sell season ticket and mini plan ticket packages
- Build positive relationships with current accounts and past ticket holders
- Provide new business leads and decipher ways to acquire leads for sales reps
- Distribute inbound leads through our website and main phone line
- Exceed weekly and monthly sales goals in the areas of season ticket and mini plan sales
- Provide exceptional customer service to all current and potential customers
- Work Warriors home games to overlook sales and service staffs
- Set up events to promote our team and market our current ticket packages
- Maintain sales and service goals outlined by the Vice President, Ticket Sales & Services
- Other duties as assigned
Required Experience & Skills
- Bachelor’s degree or equivalent work experience
- 7+ years in sales, preferably within the sports/entertainment industry
- 1-2 years of people management experience; sales and management experience with a proven track record in meeting quotas for an entire department
- Experience developing marketing plans, promotions, presentations, and proposals
- Proficiency in Microsoft Office Suite
- Excellent written and verbal communication, customer service, attention to detail, resolution and presentation skills
- Ability to build positive relationships with clients and peers at all levels within the organization
- Ability to prioritize and balance multiple projects in a fast-paced work environment
Time Commitment
- Ability to work Warriors homes games (i.e., evenings, weekends, and holidays)
Compensation
- $100,000 Per Year + Bonus (Approx. OTE: $170,000 Per Year)
- Comprehensive Medical, Dental and Vision benefits for employees and dependents
- Employer 401K match
- Vacation, Summer Half-Day Fridays and a generous paid time off plan for pregnancy and parental leaves
- Warriors home tickets, team store discount and more!
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Golden State is an equal opportunity employer.
We will ensure that qualified applicants with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Want to learn more about who we are and what we value? Visit www.warriors.com/employment
Please refer to our California Privacy Notice for more information about how we process your personal information, and your data protection rights.
Skills Required
- Bachelor's degree or equivalent work experience
- 7+ years of sales experience, preferably in sports or entertainment
- 1-2 years of people management experience
- Proven track record meeting quotas for an entire department
- Experience developing marketing plans, promotions, presentations, and proposals
- Proficiency with Microsoft Office Suite
- Excellent written and verbal communication skills
- Customer service, attention to detail, resolution, and presentation skills
- Ability to build positive relationships with clients and colleagues at all organizational levels
- Ability to prioritize and balance multiple projects in a fast-paced environment
- Ability to work home games, including evenings, weekends, and holidays
What We Do
Golden State Warriors is a San Francisco-based professional basketball organization competing in the NBA’s Pacific Division. Founded in 1946, the franchise operates the Warriors team and related sports and entertainment activities, including group ticket sales and fan experiences. Its broader mission includes building lifelong basketball fans and acting as a responsible corporate citizen through community programs and initiatives across the Bay Area.
