Director, Theatrical Client Services

Job Description: Director, Theatrical Client Services

Location of Role: Burbank, California

Own the studio relationship. Lead the team. Deliver excellence from script to screen.

Job Summary

Every theatrical release has a story behind the story: the subtitle files, masters and digital cinema packages that have to land perfectly, on time, in cinemas around the world. As Director, Theatrical Client Services, you'll own that story for one of Deluxe's key US studio partners.

This is a rare opportunity to bring Cinema and Subtitling together under one leader. You'll be the studio's trusted voice, running day-to-day order management. From scripting and subtitle creation through mastering and distribution, you'll make sure every title reaches the screen exactly as the studio intended.

You'll lead a talented team of client-facing associates and partner with Operations, Localization, Scheduling and Technical teams across Deluxe. When release dates are on the line, you'll be the calm in the chaos: spotting risks early, solving problems fast and keeping everyone aligned. You'll bring the mastering, distribution and localization know-how to talk technical detail with confidence, whether that's in a team huddle or a high-profile meeting with the studio.

If you thrive on pace, love the buzz of a big release and want to shape how a major studio experiences Deluxe, this is your moment. Given the release-driven nature of the work, flexible working hours are a requirement.

Key Responsibilities

Studio Partnership & Client Experience

• Serve as the senior day-to-day point of contact for the studio across Cinema and Subtitling services, keeping the client informed, engaged and confident
• Partner with the SVP, Client Services and relevant leads to identify and collaborate on opportunities to grow client satisfaction and account success
• Host continuous improvement conversations with the studio to understand their evolving needs, confirming our teams and workflows will meet those needs efficiently and holistically
• Represent Deluxe in high-profile client meetings, providing detailed title and line-level information

Title Ownership & Delivery

• Own end-to-end delivery of the studio's theatrical titles, from scripting, subtitling and localization through mastering and digital cinema distribution
• Align creative, technical, localization and operations teams to keep workflows smooth and blockers cleared
• Flag risks early, troubleshoot issues and drive solutions to protect release dates
• Advocate for quality across subtitling, mastering and QC
• Initiate and manage the successful execution of high-level projects utilizing available resources, with an understanding of when to raise headcount needs

Operations, Systems & Commercials

• Improve operational efficiency of Client Service Representative (CSR) and title management workflows in partnership with Operations, Scheduling and Technical teams, streamlining handoffs and balancing speed with precision
• Ensure order management and scheduling systems reflect reality: accurate, up to date and reliable
• Manage client billing across Cinema and Subtitling services, ensuring the studio is billed accurately, completely and on time
• Forecast volumes and resourcing against the studio's release slate
• Attend and participate in task force groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain a high level of knowledge of new developments, requirements and policies

Leadership & Team Development

• Manage a team of dedicated client-facing associates, with occasional oversight of contingent workforce as needed
• Coach team and individual performance to foster continuous growth and development
• Own learning and development across the team, including cross-skilling between Cinema and Subtitling workflows

Qualifications

• 5+ years' experience working within a busy, deadline-driven client environment, including management of direct reports
• Proven track record of leading large, high-profile projects from inception to completion, with tight timelines and high stakes
• Knowledge of digital cinema mastering and distribution technologies, client ordering workflows and project management
• Working knowledge of subtitling and localization workflows
• An understanding of end-to-end theatrical workflows and how they connect
• Exceptional communication skills, with the ability to see the big picture and nail the details
• Strong attention to detail and ability to juggle multiple priorities
• Exceptional leadership skills with the ability to handle complex employee situations in a professional manner
• Positive role model to the team with the ability to encourage individuals to excel
• Ability to effectively delegate responsibilities while remaining fully in control
• Collaborative mindset and great relationship skills: warm, sincere, approachable and able to build trust across teams
• Professional, driven and solutions focused; calm under pressure
• Wide-ranging knowledge of clients within film, broadcast and media platforms
• Experience in title management, post-production or localization a plus

About the Company:

Deluxe, a subsidiary of Platinum Equity, is a global leader in media and entertainment services for film, video, and online content.  Since 1915, Deluxe has been the trusted partner for the world’s most successful Hollywood studios, independent film companies, TV networks, exhibitors, advertisers and others, offering best-in-class solutions in post-production, distribution, asset and workflow management, and cloud-based technologies.

With headquarters in Los Angeles and offices around the globe, the company employs over 3,500 of the most talented individuals, developers, and industry veterans worldwide. For more information, please visit www.bydeluxe.com.

We offer competitive pay and benefits program including medical, dental & vision coverage, vacation & sick leave, 401(k), and more. 

Diversity Statement:

Deluxe is committed to inclusivity, fostering an environment where every employee feels comfortable bringing their full selves to work. It is our policy to provide equal employment opportunities to all applicants and employees.  Applicants will receive consideration for employment without regard to, and will not be discriminated against, on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran status, sexual orientation, gender identity or expression, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. Deluxe will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state, and federal law.

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Deluxe. Please inform the company's HR representative if you need assistance completing any forms or to otherwise participate in the application process.

This role is based in Burbank, CA and the base pay range for this role is $95,000.00 - $115,000.00 annually. Actual amounts will vary depending on education, skills, experience, and geographic location.