Director of Technology
Location: Las Vegas, Nevada
THE JOB:
As Director of Technology, you will lead the complete technology lifecycle at Richtech Robotics — from product development to hands-on robot deployment. You’ll manage a multi-disciplinary team across engineering, installation, technical training, and field support. Whether coding firmware or overseeing a tradeshow robot setup, you ensure tech delivers in every environment.
THE DAY-TO-DAY:
- Lead two core functions: engineering & R&D, and deployment & technical operations.
- Oversee product architecture and development — including firmware, backend, hardware-software integration, and cloud systems.
- Manage installation teams responsible for delivering, assembling, and activating robots at customer locations across the U.S.
- Ensure all robot deployments — whether for sales, rentals, or event support — are executed on time, fully functional, and client-ready.
- Develop and maintain standard installation, training, and handoff procedures.
- Coordinate technical staff at exhibitions, tradeshows, and customer events to provide live support and system demonstrations.
- Collaborate with Sales and Customer Service to support escalated issues, training needs, or unique project adaptations.
- Define sprint planning, QA/testing protocols, bug tracking, and release cycles for internal software tools and remote support platforms.
- Monitor robot performance data, remote diagnostics, and field feedback to inform product improvements.
- Hire, train, and mentor engineers, installers, and technical support staff across multiple time zones and projects.
THE IDEAL CANDIDATE:
You thrive at the intersection of engineering and execution. You can lead a product sprint in the morning and a live deployment call in the afternoon. You see robots as systems — code, casing, power, and people — and you know how to manage the full chain from prototype to performance.
QUALIFICATIONS:
- 5+ years in a technical leadership role, spanning both development and field deployment
- Experience with robotics, automation systems, or IoT-based hardware platforms
- Strong command of system integration: embedded firmware, cloud, networking, and diagnostics
- Proven ability to manage install teams, service schedules, and nationwide client site logistics
- Comfort with hands-on environments: wiring, testing, configuring, and supporting hardware
- Bachelor’s degree in Computer Science, Electrical Engineering, or related field
- Willingness to travel occasionally for key project launches or major exhibitions
Top Skills
What We Do
Transforming the service industry through collaborative robotic solutions that enhance the customer experience and empower businesses to achieve more. By seamlessly integrating cutting-edge automation, we aspire to create a landscape of enhanced interactions, efficiency, and innovation, propelling organizations toward unparalleled levels of excellence and satisfaction.
