About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Infinite perfect places in one perfect paradise. The modern embodiment of the spirit and soul of the Caribbean, this beachfront oasis is everything you could need in a luxury getaway. A place where smiles greet you as you step off the boat, where the crest of the sun over Nevis Peak sparkles on the waters of two oceans that meet but never cross, Nevis is a captivating combination of adventure, serenity and recreation that just waits for your discover.About the role
Four Seasons Resort Nevis is seeking a Director of TID with a passion for excellence and great enthusiasm in providing exceptional service standards. Four Seasons Hotels and Resorts have been ranked FORTUNE magazine’s 100 Best Companies to Work every year since 1998.
What you will do
Maintain harmonious and professional relationship with all departments and Home Office.
Comply with and enforce Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
Must have strong interpersonal skills and be able to relate to all levels of management.
Must be able to assist hotel guests with technical requirements and issues.
Actively participate in monthly Senior Director of TID conference calls and share ideas and best practices.
Experience in Project Management, hospitality applications, PMS, HSIA, POS, is preferred.
Must be able to provide high levels of service and support to admin users as per contracted Service Level Agreement.
Ensure critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX and Food & Beverage Point of Sales computer systems are available twenty-four (24) hours per day.
Establish and maintain user procedures and hardware familiarization for all systems.
Establish and maintain system security procedures consistent with control requirements and corporate policy.
Maintain accurate records of system files; software and hardware issues and service requirements.
Maintain effective support for end user support process, other systems, including back office, sales & catering and human resources applications or any other property application.
Knowledge of specific hospitality industry applications and interfaces (i.e. Opera, Delphi, Back Office, Spa, HR systems, etc) is desirable.
Responsible for network support & security of Hotel network, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance – wired & wireless, Network protection & failover tools implementation (Firewall, web security, multi-homing devices, etc).
Administer Lotus Notes, connection to global VPN and other communication tools
Establish and maintain, test and monitor backup plan for all systems to ensure protection from loss of data and ensure backups are carried out in accordance with corporate and local policies.
Maintain and promote Four Seasons core technology standards as outlined in the Four Seasons TID Core Standards notes database.
As required, participate in and lead the co-ordination of new systems acquisitions, corporate initiated major projects and technology implementations.
Good knowledge and support for Desktop OS and applications.
Provide direct guest support and quality support to function rooms and conference services.
Assist the Director of Finance in administering all TID related maintenance and services contracts and take a leadership role in establishing scope of the maintenance and services contracts, contract negotiations and bidding process.
Be a business manager. Recommend new applications as requested by hotels to streamline business processes and improve workflow.
Negotiate and execute computer and data communications contracts to ensure compliance with their requirements.
Implement technology “best practices” from other Four Seasons properties that are workable.
Establish product lifecycle management for hardware/software and 10-year capital planning for technology.
Prepare TID operating budgets, TID capital budgets, and able to discuss and present a business case for all TID expenses.
Occasional travel is required for training, conferences and special events.
What we offer:
• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Employee Discount for stays at any Four Seasons worldwide
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
Schedule & Hours:
• Full-time
Skills Required
- Strong interpersonal skills and ability to relate to all management levels.
- Provide high levels of service and support to admin users per SLA.
- Ensure critical systems (PMS, Call Accounting, HSIA, PABX, POS) are available 24/7.
- Establish and maintain system security procedures consistent with corporate policy.
- Maintain accurate records of system files, software and hardware issues, and service requirements.
- Support end-user processes and property applications (back office, sales & catering, HR, spa).
- Network support and security: Active Directory, server and network infrastructure (wired & wireless).
- Implement and maintain network protection and failover tools (firewall, web security, multi-homing devices).
- Administer Lotus Notes, global VPN connections, and other communication tools.
- Establish, test, and monitor backup plans to protect against data loss per corporate policies.
- Maintain Four Seasons core technology standards and participate in corporate TID initiatives.
- Participate in and lead coordination of new systems acquisitions and major technology implementations.
- Good knowledge and support for Desktop OS and common desktop applications.
- Assist in administering TID maintenance and services contracts, including negotiations and bidding.
- Prepare and present TID operating and capital budgets and business cases.
- Recommend and implement technology solutions to streamline business processes and lifecycle management.
- Experience in Project Management (preferred).
- Experience with hospitality applications and interfaces (Opera, Delphi, Back Office, Spa, HR systems) (desirable).
What We Do
Four Seasons Hotels and Resorts opened its first hotel in 1961, and since that time has been dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. Currently operating more than 120 hotels and resorts, and more than 50 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. To learn more about our career opportunities, visit fourseasons.com/careers. For more information and reservations, visit fourseasons.com. For the latest news, visit press.fourseasons.com and follow @FourSeasonsPR on Twitter.
