Note: For our technical positions, we love to get you started in person! You may be required to travel to Medford for your initial onboarding. Don't worry about the logistics - once you're hired, we handle all travel arrangements and expenses for you.
At Agero, we are on a mission to transform the driving experience by combining cutting-edge technology with human-powered care. As our Director of Talent Acquisition, you won't just manage a function—you will architect a high-velocity talent machine that powers our business.
We believe that recruiting is a blend of data-driven science and empathetic human art. In this role, you will lead a dedicated team of recruiting professionals who discover, engage, and land the exceptional talent required to safeguard over 30,000 drivers every single day. Reporting directly to our Chief People Officer, you will lead with a tech-forward, human-first philosophy—leveraging advanced recruitment tech and analytics to eliminate friction, while obsessing over candidate experience, inclusion, and team growth.
What You'll Do/Key Outcomes:- Empower a World-Class Team: Foster a supportive, transparent environment built on trust and growth. Your mission is to coach smart recruiters into elite talent advisors who love where they work.
- Treat Recruiting as a Product: Deploy a frictionless, modern tech stack (think AI automation, proactive CRM nurture tracks, and clean data integrations). Automate the mundane so your team has more time for high-impact human conversations.
- Obsess Over the Candidate Journey: Ensure that every single candidate who interacts with Agero—regardless of the hiring outcome—leaves with a deep respect for our brand. You will design elite, inclusive candidate experiences from first touch to onboarding.
- Consult on the Future: Partner closely with business leaders as a trusted strategic advisor. Use market intelligence and workforce performance data to proactively shape workforce pipelines rather than just reacting to open requisitions.
- Measure What Matters: Move beyond basic time-to-fill metrics. Dive deep into candidate sentiment (NPS), quality-of-hire variables, and funnel velocity to identify root-cause challenges, pitch agile experiments, and move the business needle.
- Amplify Our Employer Brand: Actively champion Agero’s story, values, and tech platforms (like Swoop) to build vibrant, diverse talent communities before the hiring need even arises.
- An Inspiring Leader: You have 3–5+ years of direct people management experience, with a passion for mentorship, talent architecture, and helping people unlock their potential.
- Experienced TA Operator: You bring 7–10 years of progressive, full-cycle recruiting experience, preferably in cultures that fuse high-growth tech with customer service excellence.
- Tech-Forward, Human-First: You are passionate about utilizing the latest AI and talent tech tools, but you never lose sight of the fact that recruiting is fundamentally an industry built on relationships, empathy, and human connection.
- Analytical & Scientific: You run towards data. You know how to leverage research and data intelligence to diagnose bottlenecks, test hypotheses, and justify your strategies to executive stakeholders.
- Agile & Resilient: You possess the grit and quick-thinking required to pivot talent strategies seamlessly in an ever-evolving market.
Hiring In:
- Massachusetts: Ability to collaborate hybrid-style, including working at least 1x per week at our Medford, MA headquarters to stay organically connected to our team and culture.
The anticipated closing date to submit applications for this role is August 15, 2026. Join our Greenhouse Candidate Portal to track your application status and receive instant alerts for future openings.
The base salary range presented represents the anticipated low and high end salary range for new hires in this position. Your final base salary will be determined based on factors such as work location, experience, job related skills, and relevant training and education. The range listed is just one component of the total compensation package provided by Agero to employees.
Life at Agero:
At Agero, you'll find a workplace where your unique perspective is not just welcomed, it's celebrated. We believe that our differences make us stronger, and we're committed to creating an environment where every employee feels a sense of belonging. If you're looking for a company that values your individuality, provides opportunities for growth, and champions open communication, Agero is the place for you. Join our team and help us drive the future of driver assistance, while experiencing a workplace where you can truly thrive.
Benefits Built for Well-being:
Agero’s innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote well-being, encourage personal development, and ensure financial stability. Our benefits include:
- Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families.
- Financial Security: 401(k) plan with company match and tuition assistance to support your future goals.
- Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually.
- For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually.
- Family Support: Parental planning benefits to assist associates through life’s milestones.
- Bonus/Incentive Programs
Join Agero and experience a workplace that invests in your success both personally and professionally.
*Applicants must be currently authorized to work in the United States on a full‑time basis. This position is not eligible for employer visa sponsorship now or in the future.
*It is unlawful in Massachusetts to required or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Skills Required
- 3-5+ years of direct people management experience
- 7-10 years of progressive, full-cycle recruiting experience
- Experience using AI-driven talent technology, recruitment CRM, and data integrations
- Strong analytics capability using recruiting metrics (NPS, quality-of-hire, funnel velocity)
- Ability to design inclusive candidate experiences and champion employer brand
- Experience in high-growth tech and customer-service oriented cultures
- Ability to collaborate hybrid-style, including working at least 1x per week at Medford, MA headquarters
- Currently authorized to work in the United States (position is not eligible for employer visa sponsorship)
What the Team is Saying
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Agero Compensation & Benefits Highlights
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Retirement Support — A 401(k) with employer match is highlighted in company materials and corroborated on public benefits pages. Retirement support is positioned as a core element of the total rewards offering.
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Leave & Time Off Breadth — Flexible time off, sick leave, holidays, and generous parental leave are emphasized across benefits overviews. These policies are presented as enabling recharge and work‑life balance.
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Healthcare Strength — Medical, dental, vision, disability, and life insurance are consistently called out as core coverage. Mental‑health resources are included as part of the overall health support.
Agero Insights
What We Do
Agero is a leading provider of driver assistance, accident management, consumer affairs support and connected vehicle services for stakeholders across the automotive industry, including the world’s largest automakers, auto retailers, insurers, rideshare providers and other brands. As the driving force behind mobility support throughout all points in the vehicle ownership journey - from purchase to maintenance and breakdown to resell or trade in - we deliver a suite of powerful, innovative services and technology solutions that enable our 100+ clients to provide their drivers with enhanced communication, safety, and convenience for whatever their vehicle need.
Why Work With Us
At Agero, our solutions help drivers when they need it most. Our work directly impacts the lives of over 12 million people each year, providing safety and peace of mind. We offer a unique career environment that combines the spirited energy of a fast-paced team with the stability of an established leader. Here you transform the road ahead and shap
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Agero Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Balancing work and life is a priority and productivity looks different for everyone. Our hybrid policy allows employees to work however they work best
