Director, Solutions Consulting

Nextiva is looking for a Director of Solutions Consulting to lead a team of senior Solutions Consultants supporting strategic, BPO, and expansion opportunities across our Unified Customer Experience platform, spanning UCaaS, CCaaS, CX workflows, and AI-driven capabilities. 

In this role, you’ll partner closely with Sales, Service Delivery, and cross-functional leaders to guide complex, multi-stakeholder customer engagements. You’ll lead from the front—coaching seasoned consultants, supporting high-visibility deals, and helping customers connect voice, contact center, digital channels, and AI into cohesive CX solutions. 

What You’ll Do 

• Lead and develop a team of senior Solutions Consultants 
• Support complex sales and expansion cycles for strategic and BPO accounts 
• Act as an executive-level partner on high-visibility customer engagements 
• Guide customer conversations across UCaaS, CCaaS, CX, and AI use cases 
• Translate technical capabilities into clear business value for executives 
• Partner with Sales, Product, Service Delivery, and Customer Success 
• Operate effectively in a fast-changing, low-process environment 

What We’re Looking For 

• 3+ years leading Solutions Consultants or Sales Engineers in B2B SaaS 
• Experience spanning UCaaS, CCaaS, and/or CX platforms 
• Strong executive presence and customer-facing communication skills 
• Experience supporting complex, multi-stakeholder deals 
• Comfort working across both new logo and expansion opportunities 
• Ability to thrive in ambiguity and lead through change 
• Required travel up to 25% of the time  

Why Nextiva 

Nextiva is evolving rapidly as we scale our Unified CX platform up-market. This role offers the opportunity to lead a highly visible team, influence how complex deals are supported, and help shape the future of our Solutions Consulting organization. 

Nextiva DNA (Core Competencies)

Nextiva’s most successful team members share common traits and behaviors:

• Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success.
• Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies.
• Right Attitude: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams.

Total Rewards 

Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office. 

Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. 

The expected hiring range is $190,000 - $320,000, including annualized base salary and annualized target sales incentive. Some sales roles are paid hourly with overtime eligibility. A different level in the job hierarchy may apply to a specific candidate, resulting in a different hiring range. 

• Health 🍏 - Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage 
• Insurance 💼 - Life, disability, and supplemental indemnity plans 
• Work-Life Balance ⚖️ - Flexible Time Off (FTO) for salaried employees, PTO for hourly employees, Paid Sick Time (PST), paid parental bonding leave, and paid holidays 
• Financial Security 💰 - 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA 
• Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives 
• Growth 🌱 - Access to ongoing learning and development opportunities and career advancement 

At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career!  

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS. 

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