Our Opportunity
At Chewy, our mission is to be the most trusted and convenient destination for pet parents and partners, including vets and service providers, everywhere. Our success is measured by the happiness of the people and pets we serve, not simply by the amount of pet supplies we deliver. That's why we continue to think of outside-the-Chewy-box ways to delight, surprise, and thank our loyal pet lovers.
We are seeking a forward-thinking Director of Software Engineering to lead our Storefront and Mobile CX organization and own the strategy, architecture, and execution of mobile-first initiatives, including the development of web, native, and hybrid mobile applications. This role requires a hands-on technical leader with demonstrated full-stack web and mobile expertise and the ability to drive teams through the entire mobile and web development lifecycle, ensuring delivery excellence in a fast-paced, results-driven, and highly collaborative environment.
This role is ideal for a leader who thrives on impact, communicates effectively, develops talent, and is dedicated to delivering world-class customer experience platforms.
What You'll Do
- Define and drive the web and mobile Technical platform vision: Establish a culture of technical excellence, innovation, and collaboration.
- Drive technical excellence: Provide hands-on technical leadership while influencing architecture, development practices, and operational standards across the organization.
- Lead and grow a high-performing team: Recruit, mentor, and develop engineering leaders and individual contributors, fostering a sense of ownership and accountability.
- Deliver a world-class web and mobile experience: Lead the development of a robust, hybrid application that enables a seamless customer journey.
- Operationalize success metrics: Establish clear KPIs to measure engineering efficiency, Platform performance, and business impact.
- Drive automation and process improvements: Champion best practices in web and mobile development, CI/CD, testing, and deployment.
- Strategic road mapping & prioritization: Partner with cross-functional teams to develop and execute medium- and long-term web and mobile strategies.
- Drive AI Innovation: Lead the company's effort in identifying and implementing AI for customer experience use cases.
- Collaborate across the business: Establish and maintain strong relationships with key business and technical stakeholders to ensure technology aligns with enterprise goals.
- Champion engineering best practices: Help evolve agile and lean methodologies at scale, promoting a culture of continuous improvement, testing, and reliable delivery.
- Interface with the C-suite: Frequently communicate the technical vision to Chewy's senior leaders, including VP-level and C-level executives.
What You'll Need
- Proven full-stack leadership in building and scaling storefront and hybrid mobile applications, with expertise in responsive and mobile first design for optimized mobile web experiences.
- Strong experience with web and mobile frameworks for responsive, mobile-friendly web interfaces. Demonstrated ability to design and implement mobile-centric UX/UI experiences that align with platform-specific design standards.
- Demonstrated ability to deliver high-quality customer experiences that drive business results.
- Must be a results-oriented problem solver and an analytical, visionary thinker.
- Strong interpersonal and communication skills, with the ability to present and consult with all levels in a proactive and collaborative manner.
- Ability to work well through ambiguity, make tough calls with confidence, and lead through adversity with a sharp focus on the right outcomes.
- Outstanding verbal and written communication skills, with the ability to work and communicate effectively with senior leadership and engineering leaders.
- 15+ years of experience building customer experiences across mobile and web technologies.
- 10+ years of experience working with product, CX design, and research teams to identify requirements and deliver solutions that enable the business.
- Experience managing both managers and senior engineering talent across cross-functional teams.
- Startup experience with the ability to thrive in fast-paced, flat organizational structures.
- BS or MS in Computer Science or a related field.
- Modest travel may be required.
Bonus Points For
- Prior experience in the e-commerce industry.
- Hands-on experience with Amazon Web Services (AWS).
The base salary range for this role is $213,000 - $300,000.00.
- The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.
We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
What the Team is Saying
What We Do
Who We Are Chewy is where pet parents find everything they need for life with pets, from food to fun to pharmacy. We make pet care easier, more informed, and more joyful through fast, reliable delivery and award-winning 24/7 Customer Care, including access to pet health support when it’s needed. Founded in 2011, Chewy combines the convenience of online shopping with a high-touch, personalized experience built around the real moments of pet parenthood. Our Mission Chewy’s mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. What We Do We support pet parents through the highs, lows, and everyday moments of the pet parenting journey with: • Pet food, treats, and daily essentials • Supplies for dogs, cats, fish, birds, reptiles, equine, and small pets • Pharmacy and veterinary services, including prescriptions and medications • Pet wellness and health products • Autoship for convenient recurring deliveries • Chewy+, our premium membership offering exclusive savings, faster delivery, and personalized pet care benefits • 24/7/365 customer support from knowledgeable, pet-loving experts What Makes Chewy Different Chewy is known for industry-leading service, deep personalization, and our customer-obsessed culture. We combine trust, convenience, and care, and pet parents come to us for: • Exceptional customer care • Human- and pet-centered product and experience design • Fast, dependable fulfillment across a nationwide operations network • A mission-driven culture built on empathy, trust, and passion for pets Our Culture Chewy’s culture is built for people who thrive on ownership, innovation, and impact. We value curiosity, creativity, and continuous improvement across all our teams. We empower Team Members—our Chewtopians—to learn, grow, and unleash their full potential in a collaborative, supportive, mission-driven environment. How We Work Chewy’s Operating Principles guide how we think, innovate, collaborate, and execute. These principles shape our character, decision-making, and approach to delivering results while connecting our people and culture in support of our mission. Where We Work Chewy headquarters: Plantation, FL, and Boston, MA Additional hubs: Bellevue, WA, and Minneapolis, MN
Why Work With Us
Why You Should Work at Chewy Chewy is a unique, fast-growing e-commerce and tech leader where builders, creators, and problem-solvers shape the future of pet care. Our teams drive innovation in a mission-driven culture that creates real impact for pets and the people who love them.
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Chewy Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
