At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.
At Klaviyo, we empower creators to own their destiny. Our SaaS platform provides businesses of all sizes with powerful, easy-to-use marketing automation tools, making first-party data accessible and actionable like never before. We are a team of ambitious, bold peers who are insatiably curious and meticulous in our craft. As we scale globally, we are seeking a foundational leader to build and lead our Site Reliability functions from our new strategic hub in Dublin.
About the Team
The SRE team is the bedrock of trust for the 200,000+ businesses that rely on Klaviyo to power their growth. This team is responsible for the secure reliability, scalability, and performance of our entire platform: from our core data processing pipelines to our cutting-edge AI services. As a foundational leader in our new Dublin office, you will build this team from the ground up, establishing a center of excellence for platform integrity and playing a pivotal role in Klaviyo’s European expansion. You will be the ultimate custodian of the trust our customers place in us every day.
How You'll Make a Difference
- Architect and Lead: Define the vision, strategy, and roadmap for a unified SRE organization. You will build and mentor a world-class, multi-disciplinary team of engineers in Dublin, fostering a culture of operational excellence, proactive problem-solving, and blameless learning.
- Champion Secure Reliability: Drive a "secure and reliable by design" philosophy across all of engineering. Partner with product and platform teams to embed reliability principles into the entire software development lifecycle, from initial design to production deployment.
- Own Platform Integrity: Take ownership of the availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning for Klaviyo’s global platform.
- Drive Automation: Build the "paved road" for Klaviyo engineers by developing automated, self-service tooling and infrastructure that enables teams to "move fast, no shortcuts".
- Ensure Global Compliance: Serve as the on-the-ground technical leader for GDPR and other international data protection regulations. You will be responsible for implementing and verifying the technical controls that safeguard customer data and ensure compliance.
- Lead Through Incidents: Command reliability incidents, guiding teams to rapid resolution while fostering a culture of blameless post-mortems that drive meaningful, systemic improvements.
Who You Are
- You are a proven engineering leader with a track record of building and scaling high-performing, geographically distributed teams in a fast-paced SaaS environment.
- You are intellectually curious and a continuous learner, with a deep understanding of modern reliability principles.
- You are a "Driver" who is biased toward action. You don’t wait for problems to find you; you proactively identify risks and rally teams to solve them.
- You are a cross-functional influencer and an exceptional communicator, capable of articulating complex technical concepts to diverse audiences, from engineers to executives to enterprise customers.
- You are a player-coach who can dive deep into technical details with your team while also developing and articulating a long-term strategic vision.
- You are passionate about building a strong, inclusive team culture and have experience integrating new teams with existing ones across different time zones and cultures.
- You thrive in an environment of high ambiguity and rapid change, embodying a "1% done" mindset and seeing opportunity in every challenge.
What You'll Need
- 12+ years of experience in software engineering, with at least 5+ years in a leadership role managing SRE, DevOps, or Security Engineering teams.
- Proven experience building and scaling engineering teams, ideally with experience establishing a new team or office.
- Deep, hands-on experience with cloud-native production systems at scale (AWS preferred).
- Strong technical background in distributed systems, observability, container orchestration (Kubernetes), infrastructure as code (Terraform), and CI/CD principles.
- Experience managing geographically distributed teams and fostering a strong, unified culture across multiple time zones.
- You’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient.
Our salary range reflects the cost of labour in the country where the job post is advertised. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.
Get to Know Klaviyo
We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.
By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
Skills Required
- 12+ years of experience in software engineering
- 5+ years in a leadership role managing SRE, DevOps, or Security Engineering teams
- Proven experience building and scaling engineering teams
- Deep, hands-on experience with cloud-native production systems (AWS preferred)
- Strong technical background in distributed systems, observability, Kubernetes, Terraform, and CI/CD principles
- Demonstrable experience leading a security engineering function including application security, vulnerability management, and incident response
- Experience managing geographically distributed teams and building unified culture across time zones
- Experience with GDPR and international data protection technical controls
- Experience establishing a new team or office
- Practical experience experimenting with AI tools or projects
What the Team is Saying
Klaviyo Compensation & Benefits Highlights
How does Klaviyo ensure its pay and bonus plans are competitive?
Klaviyo supports competitive pay through a total rewards approach that combines salary, equity, bonus opportunities, benefits, learning support and a performance culture tied to measurable impact.
- Competitive total rewards: Klaviyo’s benefits overview highlights competitive salaries, 401(k) match, employee referral bonuses, equity, an employee stock purchase plan, flexible paid time off, commuter/transit support, fitness reimbursements, mental and emotional wellbeing programming and learning support. External reviews reinforce the value of the package, with employees citing competitive pay, bonuses, RSUs, ESPP, health insurance, parental leave, unlimited PTO and learning stipends as meaningful parts of the employee experience.
- Pay connected to impact and outcomes: Klaviyo’s handbook frames performance around ownership, clarity and measurable results. The value “Know the score” states that results matter more than effort alone, while “Drivers wanted” emphasizes proactive ownership and “Be meticulous in your craft” reinforces a high bar for work quality. That creates a compensation and recognition philosophy where strong outcomes, not just activity, are central to advancement and rewards.
- Equity and long-term value: Equity is a visible part of Klaviyo’s rewards story. Klaviyo offers equity packages to all full-time employees, vesting over four years, and provides an employee stock purchase plan. That ownership opportunity sits within a growing business: in Q1 2026, Klaviyo reported $358 million in revenue, up 28% year over year, and raised full-year 2026 revenue guidance to $1.514 billion to $1.522 billion. Those business results give employees a clear connection between company performance, long-term growth and the value of ownership-based compensation.
- Rewards supported by growth and development benefits: Klaviyo’s compensation package is paired with benefits that help employees grow their careers and build long-term value. K-Pro Learn, learning stipends, mentorship, Career Architecture and manager development programs support continued skill-building. A customer success manager noted that Klaviyo offers a learning stipend for job-related coaching or training, while employee survey insights show 78% of respondents feel they are gaining the skills and experience to grow their careers.
- External signals:
- Compensation Sentiment: External reviews frequently praise Klaviyo’s competitive salary, bonuses, equity, RSUs, ESPP, 401(k) match, learning stipend and generous benefits. (Glassdoor; Comparably)
- Rewards Ratings: Comparably rates Klaviyo’s compensation an A and perks and benefits an A. (Comparably)
- Employee Value Signals: Reviews highlight PTO, health insurance, parental leave, office amenities, learning support and work-life balance as part of the overall rewards package. (Glassdoor; Comparably)
Bottom line: Klaviyo keeps compensation competitive by combining salary, bonus opportunities, equity, ESPP, retirement support, benefits and learning resources with a culture that rewards ownership, measurable outcomes and long-term impact.
Klaviyo Insights
What We Do
Klaviyo (NYSE: KVYO) is the B2C CRM. Powered by its built-in data platform and AI, Klaviyo combines marketing automation, analytics, and customer service into one unified solution, making it easy for businesses to know their customers and grow faster. Klaviyo (CLAY-vee-oh) helps over 183,000 brands like Mattel, Glossier, Daily Harvest, and Liquid Death deliver 1:1 experiences at scale, improve efficiency, and drive revenue.
Why Work With Us
We refer to our employees as ‘Klaviyos’, and we make up a diverse community united around shared values: We’re curious, collaborative, driven, innovative, fun, and fully ourselves at work. No matter which team you join, your work won’t just impact Klaviyo. It’ll help empower our customers and enable creators across the globe to own their destinies.
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Klaviyo Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
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