Director Site Operation (Rhapsody)

Company Description

IFS is a billion-dollar revenue company with 6000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

About Rhapsody:

Healthcare is innovating and you can be a part of it! Getting data from one provider to another, or from a provider to a health insurance company, is harder than it should be. Our mission is to change this – to accelerate innovation by easing the data access burden. Imagine developing solutions that accelerate digital transformation. This is what we do at Rhapsody. By providing data exchange and data quality solutions that enable information - such as patient visit details, lab results, and billing balances– to move seamlessly from one system to another. Whether building an application or using one, every piece of the health ecosystem needs Rhapsody as a foundation.

Most people will not ever see our products (that's how infrastructure works) and services during a medical visit. Our solutions run behind the scenes, and you can think of them as the central nervous system helping to move data to accelerate innovation and improve outcomes.

We are seeking an experienced and dynamic Site Leader to oversee and manage our Sri Lankan team. This role will be responsible for leading a diverse group of professionals, including engineers, customer service (CS) teams, and general and administrative (G&A) staff. The Site Leader will play a crucial role in ensuring operational excellence, fostering a positive work environment, ensuring Rhapsody’s leadership is informed on local developments and progress and aligning the Sri Lanka team’s objectives with the broader goals of the company.

Job Description

1. Leadership and Management
   • Work closely with the leaders of engineering, customer service, and G&A departments to ensure their teams in Sri Lanka are effectively managed and aligned with global objectives.
   • Foster a collaborative and inclusive work culture that promotes innovation, continuous improvement, and high performance.
   • Ensure that all local staff are aligned with the company’s strategic objectives and values.
2. Operational Oversight
   • Oversee day-to-day operations of the Sri Lanka site, ensuring efficiency, productivity, and compliance with company policies and local regulations.
   • Develop and implement operational strategies that support the company’s global goals while addressing local needs and challenges.
   • Monitor key performance indicators (KPIs) and provide regular reports to senior management on site performance.
3. Team Development and Talent Management
   • Drive talent acquisition, retention, and development initiatives to build a strong and capable workforce.
   • Identify training and development needs across the teams and implement programs to enhance skills and competencies.
   • Collaborate with department heads to identify and develop local leadership talent, ensuring that future leaders are nurtured within the Sri Lanka office.
4. Strategic Planning and Execution
   • Collaborate with senior leadership to develop and execute site-specific strategies that contribute to the company’s overall growth and success.
5. Compliance and Risk Management
   • Ensure the site operates in full compliance with local laws, regulations, and company policies.
   • Identify potential risks related to site operations and implement mitigation strategies.
6. Facilitate Communication:
   • Act as a conduit for communication between the Sri Lanka teams and global department heads, ensuring that information flows smoothly and that local concerns and achievements are communicated effectively.

Qualifications

• Bachelor’s degree in Business Administration, Engineering, or a related field; MBA or advanced degree is a plus.
• Minimum of 8-10 years of experience in a leadership role, preferably managing a diverse team across engineering, customer service, and G&A functions.
• Proven experience in operational management, with a strong track record of driving performance and achieving results.
• Strong leadership and people management skills, with the ability to inspire and motivate teams.
• Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels.
• Experience working in an international, multicultural environment is highly desirable.
• Knowledge of local laws, regulations, and business practices in Sri Lanka.

Additional Information

We believe that coming together as a community, in person, is important for innovation, connection and fostering a sense of belonging. Our roles have the right balance of remote and in-office working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community. #Li-Hybrid