The Role
Lead and oversee all Rooms Division operations (Front Office, Housekeeping, Laundry, Spa, Recreation). Drive revenue, prepare budgets, manage P&L, control labor costs, coordinate with Revenue Management and Sales, ensure brand standards and safety compliance, conduct daily quality walkthroughs, develop staff careers, and support pre-opening tasks as required.
Summary Generated by Built In
The Director of Rooms is responsible to ensure the smooth and efficient running of all operational aspects of Rooms Division related departments (Front Office, Housekeeping, Laundry, Spa, Recreation etc.) and to ensure that the various departments are run according to the standards set for the brand in general and the hotel specifically.
Key Responsibilities
- Participate in development and preparation of hotel’s strategic plan.
- Preparation of budget and monitoring of revenues.
- Profit and loss responsibility.
- Coordinate with Revenue Management and Sales to maximize room occupancy, rates and profits.
- Optimize revenue by sales-promoting activities and collaborating with Revenue Management in order to achieve the best possible Revenue Penetration Market Share in the market.
- Control the duty roster for sub-departments guaranteeing quality as well as highest personnel cost efficiency.
- Oversee all labour cost controls within budget limits and occupancy variances to maximize productivity.
- Conduct interviews with potential candidates.
- Manage all operational tasks including their delegation and follow-up.
- Re-evaluate work flows to improve and optimize organisation.
- Implement and evaluate procedures and policies.
- Ensure clear communications with all other department heads.
- Create career development plans for all employees who are either part of the Talent Pool or High Potentials.
- Regularly organize departmental meetings.
- Communicate management strategy and targets to department heads and line staff and ensure implementation.
- Ensure and communicate up-to-date procedures for all safety relevant measures with the Fire & Safety team.
- Conduct daily walk throughs to ensure quality standards and cleanliness in front and back of the house areas.
- Check the technical situation of the departments in Rooms Divisions.
- Maintain a high visibility with guests and employees.
- Responsible for maintaining 85% score during LQA inspections.
- Pre-opening tasks and responsibilities where applicable.
- Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
Skills, Knowledge and Expertise
Arabic speaker with a minimum of 2 years of experience in the same position.
About
Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.
Skills Required
- Experience managing Rooms Division departments (Front Office, Housekeeping, Laundry, Spa, Recreation)
- Experience preparing budgets and owning P&L responsibility
- Experience coordinating with Revenue Management and Sales to maximize occupancy, rates, and profits
- Proven ability to control labor costs and optimize staffing rosters for efficiency
- Experience conducting interviews, talent identification, and creating career development plans
- Ability to implement and evaluate policies and procedures, including safety and fire measures with Fire & Safety team
- Conduct daily walkthroughs and maintain quality and cleanliness standards throughout front and back of house
- Experience maintaining or achieving target LQA inspection scores (85% target)
- Pre-opening hotel experience and ability to perform pre-opening tasks where applicable
- Strong cross-department communication, delegation, and operational management skills
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The Company
What We Do
Kempinski Hotels is a German luxury hotel management company, recognized as Europe's oldest luxury hotel group, operating upscale hotels worldwide and focusing on creating memorable guest experiences.
