At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.
The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us!
Role Summary
SolarWinds is seeking a strategic, data-driven Director of Sales Operations to partner with sales leadership and cross-functional stakeholders to improve forecast accuracy, pipeline visibility, planning rigor, and operating execution across the business. This leader will drive sales process excellence, reporting and analytics, operating cadence, and systems optimization to help the organization scale efficiently and make better commercial decisions. The role requires strong business acumen, deep Salesforce and analytics expertise, and the ability to influence senior leaders across Sales, Finance, Marketing, Channel, Product, HR, and other partner functions
Key Responsibilities
• Lead the Sales Operations function for SolarWinds AMER and Public Sector regions, setting the vision, priorities, and operating model to support revenue growth, productivity, and execution excellence.
• Partner closely with senior sales leaders on forecasting, pipeline management, performance tracking, territory and quota planning, operating reviews, and executive decision support.
• Drive the execution of core sales operating cadences, including forecast reviews, pipeline reviews, KPI reporting, business reviews, and management updates.
• Drive accurate, timely, and actionable reporting and analytics that provide visibility into bookings, pipeline health, conversion trends, attainment, and leading indicators of performance.
• Identify process gaps and operational inefficiencies across the opportunity-to-close, renewals, and cross-functional handoff workflows; design and implement improvements.
• Partner with Sales, Finance, Marketing, Channel, Customer Success, HR, and Product teams to align business rules, processes, metrics, and planning assumptions
• Partner in the ongoing optimization of Salesforce and related commercial systems, ensuring strong governance, data quality, adoption, documentation, and fit-for-purpose automation.
• Develop and mentor a high-performing Sales Operations team, while establishing clear priorities, service levels, and stakeholder engagement practices.
What Success Looks Like
• Improved forecast accuracy and stronger confidence in revenue visibility across leadership teams.
• Consistent pipeline hygiene, stage discipline, and clearer insight into coverage, conversion, and deal progression.
• Faster and more effective executive decision-making enabled by high-quality reporting, scenario analysis, and business recommendations.
• Streamlined sales processes, stronger cross-functional alignment, and measurable improvements in operational efficiency.
• Higher-quality Salesforce data, stronger system governance, and increased adoption of standardized workflows and reporting.
Required Qualifications
• 10+ years of experience in Sales Operations, Revenue Operations, Business Operations, Finance, or a related commercial operations function, with meaningful experience supporting global or regional sales organizations.
• 5+ years of leadership experience managing teams and influencing senior stakeholders in a fast-paced B2B technology environment.
• Deep expertise in forecasting, pipeline management, reporting and analytics, sales process design, and operational planning.
• Strong knowledge of Salesforce and adjacent sales technology like Tableau, with the ability to translate business requirements into scalable process and system solutions.
• Demonstrated ability to work cross-functionally and drive decisions across Sales, Finance, Marketing, Channel, Product, HR, and executive leadership.
• Excellent analytical, problem-solving, and program management skills, with a track record of turning data into business action.
• Strong executive communication and presentation skills, including experience building business reviews, dashboards, and decision-ready recommendations.
• Bachelor’s degree in Business, Finance, Economics, Analytics, or a related field; MBA or equivalent advanced degree is a plus.
Preferred Qualifications
• Experience in a recurring-revenue software or SaaS business model
• Experience in Sales tools Salesforce, Gong, Tableau etc.
• Experience supporting global go-to-market teams across multiple regions and segments.
• Familiarity with territory design, quota planning, compensation inputs, and commercial policy frameworks.
• Experience leading systems enhancement, process redesign, or business intelligence initiatives at scale.
Core Competencies
• Strategic thinking and business partnership
• Forecasting and pipeline management
• Salesforce management and data governance
• Reporting, analytics, and scenario modeling
• Sales process optimization and operational rigor
• Executive communication and stakeholder influence
• Cross-functional leadership and program management
• Team leadership, coaching, and talent development
Why Join SolarWinds?
• This is an opportunity to shape how SolarWinds plans, measures, and scales commercial performance. The Director of Sales Operations will play a critical role in connecting strategy to execution, improving visibility for leadership, and enabling the sales organization to operate with greater consistency, insight, and impact.
SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.
All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice
Skills Required
- 10+ years experience in Sales Operations, Revenue Operations, Business Operations, Finance, or related commercial operations
- 5+ years of leadership experience managing teams and influencing senior stakeholders
- Deep expertise in forecasting, pipeline management, reporting and analytics, sales process design, and operational planning
- Strong knowledge of Salesforce and adjacent sales technology like Tableau, with ability to translate business requirements into scalable process and system solutions
- Demonstrated ability to work cross-functionally and drive decisions across Sales, Finance, Marketing, Channel, Product, HR, and executive leadership
- Excellent analytical, problem-solving, and program management skills, with a track record of turning data into business action
- Strong executive communication and presentation skills, including building business reviews, dashboards, and decision-ready recommendations
- Bachelor's degree in Business, Finance, Economics, Analytics, or a related field
- MBA or equivalent advanced degree
- Experience in a recurring-revenue software or SaaS business model
- Experience with sales tools such as Gong
- Experience supporting global go-to-market teams across multiple regions and segments
- Familiarity with territory design, quota planning, compensation inputs, and commercial policy frameworks
- Experience leading systems enhancement, process redesign, or business intelligence initiatives at scale
- Team leadership, coaching, and talent development
SolarWinds Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about SolarWinds and has not been reviewed or approved by SolarWinds.
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Healthcare Strength — Health coverage is described as comprehensive, with some locations covering healthcare, dental, and vision at 100% and generally well-regarded plan quality. Feedback suggests wellness resources, counseling, and fitness reimbursements further strengthen the offering.
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Leave & Time Off Breadth — Paid time off, holidays, and a sabbatical after five years are part of the package. Feedback suggests global parental leave minimums add meaningful family support to the overall time-off mix.
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Pay Growth & Progression — Compensation is considered solid by many, with consistent raises noted alongside base pay. Feedback suggests bonuses and structured increases contribute to a sense of ongoing pay growth.
SolarWinds Insights
What We Do
SolarWinds is a leading provider of powerful and affordable IT management software. Our products give organizations worldwide—regardless of type, size, or complexity—the power to monitor and manage their IT services, infrastructures, and applications; whether on-premises, in the cloud, or via hybrid models. We continuously engage with technology professionals—IT service and operations professionals, DevOps professionals, and managed services providers (MSPs)—to understand the challenges they face in maintaining high-performing and highly available IT infrastructures and applications. The insights we gain from them, in places like our THWACK® community, allow us to solve well-understood IT management challenges in the ways technology professionals want them solved. Our focus on the user and commitment to excellence in end-to-end hybrid IT management has established SolarWinds as a worldwide leader in solutions for network and IT service management, application performance, and managed services.
