Director of Product

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Job Title

Director of Product

What does a successful Director of Product do at Fiserv?

We are looking for a Director of Product to help develop and execute on the vision of creating a set of pre-built / ready-to-go integration assets to Carat to make it easier to work with Fiserv.  The breadth of your responsibilities will include, but not limited to hosted checkout solutions, 3rd party plugins, and partner integrations.  Your target customer profiles will include both Commerce Mid-Market and Enterprise clients to drive opportunities for fast enablement and accelerated time to live. 

What will you do:

In this highly visible role, you will partner with engineering, solution consultants, sales, relationship management, strategy, and operations teams. On a day-to-day basis, you will be heavily involved in both immediate and long-term product needs:

• Gather, synthesize, and execute on market needs with sales, strategy teams, and solution consultants while defining product specifications with engineering and enterprise product leadership.

• Drive collaboration across product and key cross-functional stakeholders (e.g., leadership, engineering, sales, marketing, operations, support).

• Partner with product peers to set annual growth targets and define key initiatives

• Track and manage ongoing business insights (e.g. revenue, volumes, win rate) for the group which will continue to inform strategic decisions

• Execute on key tasks as required by the organization and serve as a critical support function for asks and projects from the leadership team

• Deliver on a scalable end-to-end operating framework to support the ecosystem

A successful Director of Product will be able to do the following:

• Become an expert in our tech stacks, functionality, client needs, and regional differences while also being able to take a step back to identify new product opportunities

• Work with commercial mid-market and enterprise strategy to synthesize anecdotal, quantitative, and qualitative inputs to tell a compelling, streamlined, and comprehensive story

• Consistently and autonomously lead workstreams to drive forward motion to commercial success

• Effectively build relationships across solution consultants, sales leads, and engineering leads

• Bring multiple leadership teams together to drive consensus, challenge assumptions and provide program level detail – both internal and external

• Challenge the status quo and consistently aim to turn Carat into a product-led organization

What you will need to have:

• 8+ years of experience in product development

• 3+ years of experience in payments or payment technology

• Previous experience working with external parties and finding common ground for collaboration and market impact. 

• Strong discipline and rigor with delivering in an agile environment

• Familiarity with Postman, APIs, and developer documentation

• Strong understanding of working with partners or merchants through a product lifecycle

• Excellent communications skills and ability to distill complex topics in a clear and succinct manner, no matter what the medium (e.g., memos, reports, presentations, meetings) or audience.

What is nice to have:

• Resilient “can do” attitude with a propensity for curiosity and desire to drive and influence an --end-to-end journey

Salary Range

$129,400.00 - $217,900.00

These pay ranges apply to employees in New Jersey, New York and California. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company’s sole discretion.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [email protected]. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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