Mission: Give the Product leadership team a reliable operating system connecting strategy, investment, execution, customer evidence, adoption, packaging, and business performance.
Role profile: Director-level, reporting directly to the SVP Product. Capable of operating as a highly hands-on leader.
What you’ll be doing:
Operate portfolio planning, product prioritization list and dashboard (internal: GPL), governance, dependencies, risks, and Product Business Reviews.
Own executive, SLT, and Board-level Product reporting.
Own Pendo strategy, instrumentation governance, dashboards, and adoption insights.
Operate PIM intake, prioritization, disposition, and customer close-loop practices.
Own the Customer Advisory Board operating model, agenda, insights, and follow-through.
Maintain use-case, capability, GPL, PMF, and package/SKU mappings.
Partner with Finance and GTM on pricing, packaging, product performance, and monetization analysis.
Improve existing planning, KPI, and reporting processes rather than automatically replacing them.
Build AI agents and workflows that automate reporting, synthesize customer evidence, detect portfolio risks, and reduce manual Product Operations work.
Act as a high-trust operating partner: identify weak evidence, force decisions, and ensure agreed actions close.
We’re looking for:
Ideally a Product strategy and Product Operations judgment or similar Product Management background.
Comfortable with portfolio management, SaaS metrics, Pendo, customer research, pricing, and packaging.
Able to work directly with executives while still building analyses and operating mechanisms personally.
Demonstrated ability to use AI tooling and build practical agents or workflow automations.
Commercially minded and willing to challenge low-value activity.
Ability to work in a frequently synchronous way with Product Leadership and partner with team members globally.
Skills Required
- Located in and authorized to work in Mexico
- Fluent written and spoken English
- Product strategy and Product Operations judgment or similar Product Management background
- Experience with portfolio management and SaaS metrics
- Experience with Pendo, customer research, pricing, and packaging
- Ability to work directly with executives while personally building analyses and operating mechanisms
- Demonstrated ability to use AI tooling and build practical agents or workflow automations
- Commercial mindset and willingness to challenge low-value activity
- Ability to work frequently synchronously with Product Leadership and global team members
What the Team is Saying
JumpCloud Compensation & Benefits Highlights
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Healthcare Strength — Day-one medical, dental, and vision in the U.S., with HSA options and employer contributions, are complemented by no-cost EAP support and mental-health coverage. Expanded medical travel coverage is also highlighted when in-network care is not available nearby.
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Retirement Support — A U.S. 401(k) with employer matching (50% up to 6% per Built In) anchors the retirement offering. Access to a personal financial consultant at no cost provides additional planning support.
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Leave & Time Off Breadth — Flexible/unlimited PTO is emphasized alongside paid sick days, paid holidays, and wellness days. Parental and family medical leave are also highlighted.
JumpCloud Insights
What We Do
JumpCloud’s mission is to Make Work Happen®, providing simple, secure access to an organization’s technology resources from any device, or any location. The JumpCloud Open Directory Platform gives IT, security operations, and DevOps a single, cloud-based solution to control and manage employee identities and their devices, and apply conditional access controls based on Zero Trust principals. Since launching in 2012, our global user base has grown to more than 150,000 organizations, with more than 5,000 paying customers including Cars.com, GoFundMe, Grab, ClassPass, Uplight and Peloton. JumpCloud has raised over $400M from world-class investors including Sapphire Ventures, General Atlantic, Sands Capital, Atlassian, and CrowdStrike. Our teams are growing fast, too, and we're looking for talent across engineering, sales, customer success, marketing, product management, and more. Join our team of dedicated, passionate, and creative people who are eager to change the IT industry forever. We live by our core values which are: Build Connections Think Big 1% Better Every Day
Why Work With Us
We offer an incredible opportunity to see your impact. Each team member gets an up close personal view and education into building a fast growing startup. We are transparent about what we are doing, how we are doing it, and the decisions that we are making. There is opportunity to progress and flexibility to find unique approaches to our business
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JumpCloud Offices
Remote Workspace
Employees work remotely.
JumpCloud is committed to being remote-first across the world. We have team members in most U.S. states and in 14 countries.
