About the Role :
The position plays a key role in the sales organizations growth and success. You will work closely with sales and account management teams to ensure we are handling renewals in an appropriate and timely manner. You will be responsible for creating basic and complex quotes, handling the deal closing process, and managing closed/won opportunities in our CRM. This position will require significant multi-tasking and willingness to take on various sales-related responsibilities as assigned.
Responsibilities :
Manage renewals within working hours, and assist with Deal Structuring, Quoting and Pricing, Special Terms, Auditing Deals, Exception Approvals Management, and working closely with the Billing and Account Management team
Track, Manage, and Execute renewals across the Americas
Assist with customer retention efforts alongside the Account Management and Account Services team
Partner and collaborate with cross-functional teams including Sales, Finance, Accounting, Billing, Operations and Legal to review and prepare approval requests for non-standard deal elements and critical processes
Anticipate Customer Revenue teams' business needs through regular participation in pipeline reviews and forecast calls
Communicate effectively with internal stakeholders including Account Managers and Sales Management
Approve/Reject/Escalate proposals based on thorough analysis and business judgment
Opportunistically support strategic insights for the Customer Revenue team by surfacing customer expansion opportunity and risk through data
What You Should Have:
3+ years Deal Desk, Renewals, Legal, Contract Management, Sales Operations, Finance experience, preferably within a SaaS environment.
Excellent understanding and ability to either drive or facilitate required optimization in Salesforce
Excellent understanding of subscription-based pricing, professional services, support fees
Strong understanding of revenue recognition considerations required.
Strong financial modeling and analysis skills; program and project management skills required.
Excellent written and verbal communication skills; Must be comfortable presenting business cases and complex pricing proposals to senior executives.
Experience with Salesforce.com and CPQ quoting and exception approval workflow systems.
Highly skilled in being the primary orchestration point for deal construction and deal governance across many cross-functional segments
Excellent comprehension of detailed pricing models and strategies
Sound decision-making and strategic planning skills to recommend the best course of action for complex pricing situations
Critical thinking and change management skills within dynamic organizations
Ability to prioritize and work in high volume environment
Ability to work well with cross functional teams (Sales, Finance, Accounting, Billing, Operations and Legal) and influence as well as build relationships with these teams.
#LI-JR1
Skills Required
- 3+ years of experience in Deal Desk, Renewals, Legal, Contract Management, Sales Operations, or Finance
- Experience in a SaaS environment
- Excellent understanding of Salesforce and ability to drive or facilitate Salesforce optimization
- Understanding of subscription-based pricing, professional services, and support fees
- Understanding of revenue recognition considerations
- Strong financial modeling and analysis skills
- Program and project management skills
- Excellent written and verbal communication skills
- Ability to present business cases and complex pricing proposals to senior executives
- Experience with Salesforce.com, CPQ quoting, and exception approval workflow systems
- Experience orchestrating deal construction and deal governance across cross-functional teams
- Strong comprehension of detailed pricing models and strategies
- Sound decision-making and strategic planning skills
- Critical thinking and change management skills
- Ability to prioritize and work in a high-volume environment
- Ability to collaborate with and influence Sales, Finance, Accounting, Billing, Operations, and Legal teams
- Fluent written and spoken English
- Located in and authorized to work in Mexico
What the Team is Saying
JumpCloud Compensation & Benefits Highlights
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Healthcare Strength — Multiple medical plan options (including an HSA with employer contribution) plus dental, vision, EAP, disability, and life insurance are explicitly offered. Feedback suggests the overall healthcare package is a core strength.
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Retirement Support — A 401(k) with company match is clearly provided and repeatedly highlighted in company materials and employee commentary. Feedback suggests retirement benefits contribute meaningfully to total rewards.
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Leave & Time Off Breadth — Flexible/unlimited PTO, paid sick leave, and parental leave are standard, and feedback suggests the time‑off policy is genuinely usable and encouraged. This breadth of leave is consistently noted alongside a remote‑first setup.
JumpCloud Insights
What We Do
JumpCloud’s mission is to Make Work Happen®, providing simple, secure access to an organization’s technology resources from any device, or any location. The JumpCloud Open Directory Platform gives IT, security operations, and DevOps a single, cloud-based solution to control and manage employee identities and their devices, and apply conditional access controls based on Zero Trust principals. Since launching in 2012, our global user base has grown to more than 150,000 organizations, with more than 5,000 paying customers including Cars.com, GoFundMe, Grab, ClassPass, Uplight and Peloton. JumpCloud has raised over $400M from world-class investors including Sapphire Ventures, General Atlantic, Sands Capital, Atlassian, and CrowdStrike. Our teams are growing fast, too, and we're looking for talent across engineering, sales, customer success, marketing, product management, and more. Join our team of dedicated, passionate, and creative people who are eager to change the IT industry forever. We live by our core values which are: Build Connections Think Big 1% Better Every Day
Why Work With Us
We offer an incredible opportunity to see your impact. Each team member gets an up close personal view and education into building a fast growing startup. We are transparent about what we are doing, how we are doing it, and the decisions that we are making. There is opportunity to progress and flexibility to find unique approaches to our business
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JumpCloud Offices
Remote Workspace
Employees work remotely.
JumpCloud is committed to being remote-first across the world. We have team members in most U.S. states and in 14 countries.
