Director of Product (Payments)-Mandarin Speaking

Chowbus is a leading Asian restaurant technology SaaS platform, with deep roots in the North American market for years. Currently, we stand as a pioneering enterprise in the North American Asian Restaurant SaaS sector. Driven by precise market positioning and efficient product services, our business has achieved doubled growth annually, covering over 30 core states and 100 key cities across the U.S., and partnering with more than 10,000 Asian restaurants. We build tech ecosystems that help restaurants grow, serve with heart, and uplift their communities，our vision is to creat a world where culturally rooted food entrepreneurs thrive everywhere.

As a Director of Product, Payments, you will be responsible for leading our end-to-end payments strategy and execution across platform partnerships, clearing & settlement, reconciliation, risk & compliance, funds flow/ledger, and cost optimization. You’ll align payment platform capabilities with restaurant POS needs, drive reliable money movement, and deliver measurable improvements in authorization, transparency, and unit economics.

• Payment Platform Integrations: Payment platform collaboration and integrations to power reliable, scalable payment experience.
• Clearing & Settlement: Define payout and settlement standards and drive clear, merchant-facing transparency.
• Financial Reconciliation: empower reconciliation to support accurate closes and audits.
• Fraud & Compliance: Establish a risk and compliance framework (incl. PCI/EMV baselines) to reduce exposure while staying audit-ready. 
• Funds Flow & Ledger Platform: Build a high-integrity funds and ledger foundation for splits, balances, fees, and reporting.
• Cost Optimization: Improve auth rates and lower blended costs via policy and routing strategies. 

• 6 years in payments/fintech/retail product; 3 years leading PMs; restaurant/POS a plus.
• Solid knowledge of acquiring/gateway/clearing/settlement and card-scheme rules; familiar with PCI/EMV security baselines. 
• Ability to define and execute product strategy and vision, align it to company goals, and drive market research, competitive analysis, and customer insights to identify opportunities and growth.
• Experience with integrating with payment platforms such as Stripe or Adyen, is a plus. 
• Strong data-driven execution and cross-functional leadership.
• Exceptional communication, presentation, and interpersonal skills—able to convey complex concepts to both technical teams and executives.
• Fluent English; Mandarin is a plus.

• This position is primarily remote, requiring extended periods of computer work, analysis, and collaboration via virtual platforms.
• Flexibility to work beyond standard hours during critical budget, forecast, or Board deliverables cycles.
• Must be able to coordinate and communicate effectively with stakeholders across different time zones, adjusting work hours as needed to support business priorities.

• Medical, dental, and vision insurance
• 401(k)
• 100% employer-paid Short-Term Disability (STD)
• 100% employer-paid Life Insurance and option for additional employee-paid Life Insurance
• 100% employer-paid Accidental Death and Dismemberment (AD&D) Insurance and option for additional employee-paid AD&D Insurance
• Company holidays
• Birthday off
• Paid Parental Leave
• Flexible Paid Time Off (PTO)
• Employee Assistance Program (EAP)
• The salary range for this position is between $160k to $200k