As a Director of Product, Payments, you will be responsible for leading our end-to-end payments strategy and execution across platform partnerships, clearing & settlement, reconciliation, risk & compliance, funds flow/ledger, and cost optimization. You’ll align payment platform capabilities with restaurant POS needs, drive reliable money movement, and deliver measurable improvements in authorization, transparency, and unit economics.
What You’ll Focus On
- Payment Platform Integrations: Payment platform collaboration and integrations to power reliable, scalable payment experience.
- Clearing & Settlement: Define payout and settlement standards and drive clear, merchant-facing transparency.
- Financial Reconciliation: empower reconciliation to support accurate closes and audits.
- Fraud & Compliance: Establish a risk and compliance framework (incl. PCI/EMV baselines) to reduce exposure while staying audit-ready.
- Funds Flow & Ledger Platform: Build a high-integrity funds and ledger foundation for splits, balances, fees, and reporting.
- Cost Optimization: Improve auth rates and lower blended costs via policy and routing strategies.
- 6 years in payments/fintech/retail product; 3 years leading PMs; restaurant/POS a plus.
- Solid knowledge of acquiring/gateway/clearing/settlement and card-scheme rules; familiar with PCI/EMV security baselines.
- Ability to define and execute product strategy and vision, align it to company goals, and drive market research, competitive analysis, and customer insights to identify opportunities and growth.
- Experience with integrating with payment platforms such as Stripe or Adyen, is a plus.
- Strong data-driven execution and cross-functional leadership.
- Exceptional communication, presentation, and interpersonal skills—able to convey complex concepts to both technical teams and executives.
- Fluent English; Mandarin is a plus.
- This position is primarily remote, requiring extended periods of computer work, analysis, and collaboration via virtual platforms.
- Flexibility to work beyond standard hours during critical budget, forecast, or Board deliverables cycles.
- Must be able to coordinate and communicate effectively with stakeholders across different time zones, adjusting work hours as needed to support business priorities.
- Medical, dental, and vision insurance
- 401(k)
- 100% employer-paid Short-Term Disability (STD)
- 100% employer-paid Life Insurance and option for additional employee-paid Life Insurance
- 100% employer-paid Accidental Death and Dismemberment (AD&D) Insurance and option for additional employee-paid AD&D Insurance
- Company holidays
- Birthday off
- Paid Parental Leave
- Flexible Paid Time Off (PTO)
- Employee Assistance Program (EAP)
- The salary range for this position is between $160k to $200k
Top Skills
What We Do
Chowbus is an online and mobile food-ordering platform that curates daily featured dishes from select ethnic restaurants and delivers them hot and fresh directly to your home or office. What makes Chowbus different is the dish-centric ordering experience so consumers can easily explore authentic ethnic food.
Chowbus empowers local restaurants with the technology, tools, and marketing to grow their businesses. With more than 3,000 featured restaurants in over 25 major cities around the world, Chowbus’ mission is to connect Chinatown with its supporters.
Why Work With Us
We are a company helping people in the pursuit of authentic Asian food and helping restaurants grow. Our team is passionate, full of energy and motivated by the idea of helping the underdog. We are innovative, listen to all ideas and use them to improve the food delivery experience for all.
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