Madrigal is a biopharmaceutical company focused on delivering novel therapeutics for metabolic dysfunction-associated steatohepatitis (MASH), a serious liver disease that can progress to cirrhosis, liver failure, need for liver transplantation and premature mortality. Every member of our Madrigal team is connected by our shared purpose: leading the fight against MASH.
Madrigal’s medication, Rezdiffra (resmetirom), is a once-daily, oral, liver-directed THR-β agonist designed to target key underlying causes of MASH. Rezdiffra is the first and only medication approved by both the FDA and European Commission for the treatment of MASH with moderate to advanced fibrosis (F2 to F3). An ongoing Phase 3 outcomes trial is evaluating Rezdiffra for the treatment of compensated MASH cirrhosis (F4c).
Our success is driven by our people. We are building a dynamic, inclusive, and high-performing culture that values scientific excellence, operational rigor, and collaboration. To support our continued growth, we are strengthening our workforce strategy to ensure we have the right talent, at the right time, in the right way.
Director, Program Platforms and Solutions
Department: Patient Access & Experience
Location: Waltham, MA - Hybrid
Position Summary
The Director, Patient Support Services Platforms and Solutions will be the business owner for the strategy, development, and life cycle management of all technology platforms that enable Madrigal’s Patient Access and Support Services. This individual contributor will serve as the primary business owner of the patient support technology ecosystem—including the CRM, Patient Journey Tool, digital applications, and the Patient Support website—ensuring these platforms effectively support patients, providers, and internal teams.
This individual will also lead the digital innovation roadmap for Patient Support Services, identifying and implementing new technologies that enhance the experience of patients and healthcare providers’ offices. The Director will collaborate closely with the Patient Support Operations team, as well as with cross-functional partners in IT, Data Science, and AI, to ensure alignment, integration, and data-driven excellence across systems and solutions.
Key Responsibilities
Platform Strategy and Management:
Define and lead the strategic vision, development, and life cycle management of patient support platforms, including the CRM, Patient Journey Tool, digital apps, and website.
Innovation and Roadmap Leadership:
Lead the Patient Support Services digital innovation roadmap, identifying emerging technologies and scalable solutions that improve patient and provider experiences.
Cross-Functional Collaboration:
Partner with IT, Data, and AI teams to ensure seamless integration, data integrity, and optimized system performance across patient support platforms.
Vendor and Solution Management:
Source, evaluate, and manage third-party technology vendors and digital partners to ensure high-quality, compliant, and efficient solution delivery.
Operational Enablement:
Collaborate with Patient Support Operations leaders to translate business needs into digital solutions, ensuring platforms support operational efficiency, compliance, and measurable impact.
Data and Insights Enablement:
Partner with data teams to ensure systems capture meaningful insights to inform decision-making, program performance measurement, and continuous improvement.
Compliance and Quality Oversight:
Ensure that all patient-facing and data-handling platforms comply with privacy, security, and regulatory standards.
Qualifications
Bachelor’s degree required; advanced degree (MBA, MPH, or related field) preferred.
Minimum of 10–12 years of experience in the pharmaceutical, biotechnology, or healthcare industry, with demonstrated experience in Patient Access, Digital Platforms, or CRM/Technology Enablement.
Proven expertise in managing technology or digital solutions within patient or provider engagement programs.
Strong project management, vendor management, and cross-functional collaboration skills.
Ability to translate complex business needs into scalable, technology-driven solutions.
Understanding of compliance, data privacy, and security requirements in patient services.
Strategic thinker with strong executional discipline, problem-solving capability, and a passion for improving patient experience through innovation.
Occasional domestic travel may be required
Madrigal’s Total Rewards strategy is based on a biotech industry peer group comparator and is inclusive of base pay, bonus and equity. Our equity offers meaningful opportunity allowing our employees to share in the success they help create. By aligning individual and company performance, we empower employees to think like owners, giving them a stake in the organization.
All employees receive equity, which we believe reinforces our ownership culture. Base salary is determined by several factors including the candidate’s qualifications, skills, education, experience, business needs and market demands. The base salary range for this position is $210,000 - $257,000 per year.
All full-time employees receive equity, which reinforces our ownership culture and offers meaningful opportunity for our employees to share in the success they help create. By aligning individual and company performance, we empower employees to think like owners, giving them a stake in the organization.
Full-time employees are also eligible for comprehensive benefits, including flexible paid time off, medical, dental, vision and life/disability insurance, and 401(k) offerings (i.e., traditional, Roth, and employer match) in accordance with applicable plans. We also offer additional voluntary benefits like supplemental life insurance, legal services, and other offerings. In addition, we offer mental health benefits through our Employee Assistance Program for employees and their family. The company also provides other benefits in accordance with applicable federal, state, and local laws.
We are committed to providing reasonable accommodations for individuals with disabilities throughout the hiring process. If you need assistance, please contact [email protected].
Madrigal is an Equal Opportunity Employer. All employment is decided on the basis of qualifications, merit, and business need. Applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex gender identity, sexual orientation, national origin, age, disability, protected veteran or disabled status, or other characteristic protected by applicable federal, state, or local law.
Unsolicited resumes from agencies should not be forwarded to Madrigal. Madrigal will not be responsible for any fees arising from the use of resumes through this source. Madrigal will only pay a fee to agencies if a formal agreement between Madrigal and the agency has been established.
Applications are being accepted on an ongoing basis and can be submitted through our Madrigal Careers site.
Please be aware that we have received reports of individuals misrepresenting themselves as Madrigal Pharmaceuticals’ Hiring Managers, seeking to engage with job candidates through fraudulent online advertisements or job posting sites. These unauthorized individuals are using Madrigal’s name and logo in an attempt to solicit up-front fees and obtain personal information from interested job candidates. Please know that Madrigal does not conduct interviews via text or in chat rooms; conduct interviews via Skype, RingCentral or solely via telephone; charge candidates an advance fee of any kind (e.g., fees for purchasing equipment); nor does it offer positions of employment without undergoing a thorough recruiting process.
Please also note that any correspondence with regard to employment would come from an authorized madrigalpharma.com email address or from an email address from one of our trusted search firm partners. We are aware that incorrect/fraudulent email addresses, with Madrigal misspelled, have been utilized in these most recent fraud attempts. If you receive unsolicited employment offers from people claiming to work for or on behalf of Madrigal, we recommend that you: do not respond to their questions; do not open any attachments; and do not click on any hyperlinks. Any questions regarding the legitimacy of job-related contacts can be directed to [email protected].
Top Skills
What We Do
Madrigal Pharmaceuticals, Inc. (Nasdaq: MDGL) is a clinical-stage biopharmaceutical company pursuing novel therapeutics for non-alcoholic steatohepatitis (NASH), a liver disease with high unmet medical need. Madrigal’s lead candidate, resmetirom, is a once daily, oral, thyroid hormone receptor (THR)-β selective agonist that is designed to target key underlying causes of NASH in the liver. Resmetirom is currently being evaluated in two Phase 3 clinical studies, MAESTRO-NASH and MAESTRO-NAFLD-1, designed to demonstrate multiple benefits in patients with NASH. For more information, visit www.madrigalpharma.com
