Director, People Operations (Fulfillment)

ABOUT THRIVE MARKET

Thrive Market was founded in 2014 with a mission to make healthy and sustainable living easy and affordable for everyone. As an online, membership-based market, we deliver the highest quality healthy, and sustainable products at member-only prices, while matching every paid membership with a free one for someone in need. Every day, we leverage innovative technology and member-first thinking to help our over 1,600,000+ members find better products, support better brands, and build a better world in the process. We are also a Certified B Corporation, a Public Benefit Corporation, and a Climate Neutral Certified company.

Join us as we bring healthy and sustainable living to millions of Americans in the years to come.

THE ROLE 
As the Director of People Operations Fulfillment, you will collaborate closely with Operations leadership, HQ Centralized functions, and your local Human Resource leaders, providing strategic HR expertise to drive the success of our people, mission, and strategic business initiatives. This dynamic role involves overseeing day-to-day HR operations across Thrive Market’s fulfillment center network, ensuring compliance, collaboration, and standardization while championing a positive and inclusive work environment.

This role will require travel to our fulfillment center sites (Batesville, IN, Reno, NV,  and Wilkes-Barre, PA),  on a regular basis (anticipated to be approximately one week per month) to ensure onsite teams are supporting and executing Company initiatives. Travel may be reduced if you are located in any of the listed locations, as you would instead be expected to visit the local facility at least twice per week.

RESPONSIBILITIES

• Develop and implement consistent HR strategies that align with the overall business objectives and support the Company's growth across multiple sites.
• Collaborate with executive leadership, onsite leadership and cross-functional partners to ensure people operations initiatives contribute to the achievement of organizational goals.
• Ensure consistent application and compliance with HR policies, procedures, and relevant employment laws across all sites.
• Stay informed on changes in labor laws and regulations, adjusting HR policies and practices accordingly.
• Act as a point of contact for complex employee relations issues, providing guidance and resolution to maintain a positive work environment.
•  Foster a culture of open communication, collaboration and inclusivity across all sites.
• In partnership with senior operations leaders, oversee and enhance performance management processes, ensuring consistency and fairness in evaluating employee performance.
• Identify training needs and develop programs to enhance employee skills, competencies, and career growth - working with SME’s to ensure relevant and up-to-date training content.
• Develop and analyze HR metrics to assess the effectiveness of HR programs and inform data-driven decision-making.
• Provide regular reporting to executive leadership on HR key performance indicators with analysis and trends identified.
• Oversee the administration of employee benefits programs, ensuring competitiveness and compliance with regulatory requirements.
• Participate in negotiations and resolution of any labor or employee disputes.
• Lead HR initiatives during organizational changes and expansions across multiple sites.

QUALIFICATIONS

• Proven ability to provide strategic direction and leadership in HR, specifically within a fulfillment center environment, with a focus on aligning HR initiatives with overall business goals.
• A minimum of 10 years of progressive HR experience, showcasing a deep understanding of HR practices, policies, and regulations, preferably within the context of a fast-paced and dynamic fulfillment setting.
• Demonstrated success in managing large employee populations, preferably 400+ employees, with a track record of implementing effective HR strategies that contribute to employee engagement, retention, and productivity.
• In-depth knowledge of state and federal labor laws, wage and hour regulations, and experience ensuring compliance within a fulfillment center or similar operational setting.
• Proven ability to manage and resolve complex employee relations issues, fostering a positive and inclusive work environment while serving as an advocate for employees and mentor for onsite leadership.
• Experience leading HR initiatives during periods of organizational change, such as rapid growth, restructuring, or process improvements, demonstrating adaptability and resilience.
• Proficient in utilizing multiple HR Information Systems (HRIS) to streamline HR processes, analyze workforce data, and make data-driven decisions to improve effectiveness.
• Strong project management capabilities, including the ability to manage multiple projects simultaneously, prioritize tasks effectively, and deliver results within established timelines.
• Excellent interpersonal and communication skills, with the ability to effectively communicate and build relationships with employees at all levels of the organization, fostering open and transparent communication.
• Demonstrated analytical and problem-solving skills, including the ability to analyze HR metrics, identify trends, and develop recommendations for action that contribute to the overall success of the fulfillment center and the organization.
• Flexibility and ability to adapt quickly to an ever-evolving growth environment.

• Comprehensive health benefits (medical, dental, vision, life, disability)
• Competitive salary + equity
• 401(k) employer match
• 9 observed holidays
• Flexible Paid Time Off
• Subsidized ClassPass membership
• Hybrid access to our Playa Vista office
• Free Thrive Market membership with exclusive employee discount
• Coverage for life coaching & therapy sessions on our holistic well-being platform

• Base + Bonus Salary Range: $192,000–$222,000 per year
• Compensation may vary based on qualifications, experience, skills, and location.
• Total compensation includes base salary, stock options, health & wellness benefits, flexible PTO, and more.
• This position requires traveling to our HQ office in Los Angeles, California once a quarter and as needed.

We’re a community of more than 1,600,000 members united by a singular belief: it should be easy to find better products, support better brands, make better choices, and build a better world in the process.

At Thrive Market, we believe in building a diverse, inclusive, and authentic culture. If you’re excited about this role and our mission and values, we encourage you to apply. Thrive Market is an EEO/Veterans/Disabled/LGBTQ employer.

If you need assistance or accommodation due to a disability, please email us at [email protected] and we’ll be happy to assist you.

Ensure your Thrive Market job offer is legitimate and don’t fall victim to fraud. Thrive Market never seeks payment from job applicants. Our recruiters will only reach out from an @thrivemarket.com email address. For added security, apply through our company website at www.thrivemarket.com.

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