Director, People Business Partner, Commercial & New Payment Flows (CNPF)

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London, Greater London, England, GBR
Hybrid
Entry level
Blockchain • Fintech • Payments • Consulting • Cryptocurrency • Cybersecurity • Quantum Computing
We are a global technology company in the payments industry.
The Role
Develops and executes people strategies for Mastercard’s Commercial & New Payment Flows organization. Advises executives, managers, and employees on organizational design, employee relations, workforce planning, rewards, talent, change management, and engagement. Partners with leadership, Finance, and Centers of Excellence to deliver people programs, manage budgets, and address labor-market and regulatory considerations. May lead Business Partners and Specialists and supports global technical teams.
Summary Generated by Built In
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Director, People Business Partner, Commercial & New Payment Flows (CNPF)
Overview
The Commercial & New Payment Flows (CNPF) organization drives innovative products and solutions for our customers, unlocking payment and data flows beyond consumer cards across key business areas covering Commercial and B2B, Small and Medium Enterprises, and Transfer Solutions.
The People Business Partner will design and implement a people strategy, which addresses all aspects of the employee lifecycle and organization design and development, and that supports the needs of the vertical organizations, while aligning to the overarching strategy of CNPF and Mastercard. This position reports to the Senior Vice President, People & Capability, CNPF.
The portfolio for this role currently includes:• Mastercard Payment Services (MPS), a regulated business delivering critical account to account infrastructure across the Nordics. • Commercial Solutions Engineering, which builds and runs B2B and SME products and solutions that help enterprises whatever their size and wherever they are.• Applied AI, Data & UK Engineering (ADUX), which builds commercial data, agentic and AI products and frameworks.
Role:• Delivers a people strategy that supports business priorities and growth strategies for a line of business or market • May act as a member of the leadership team within a line of business or market • Partners with business leaders on change management initiatives that support the business strategy and maintain employee engagement • Provides advice, coaching and support to executives, managers and employees on development, employee relations, workforce planning and rewards issues • Responsible for the management and delivery of core People and Capability programs in their portfolio• Partners closely with other Business Partner colleagues to ensure the consistent and seamless delivery of programs and services to the business • Provides in-depth market insight and advises on talent implications of external trends that may have workforce implications • Works closely with COEs to deliver programs and customize when necessary. Shares feedback on the effectiveness of programs and initiatives. • Serves as subject matter expert on the labor market and regulatory environment • Partner with Finance to manage the budget and forecasting of expenses related to employees and all other P&C activities.• May manage a team of Business Partners and Specialists
All About You:• Expertise as a People Business Partner supporting global and technical teams.• Experience in consulting with senior business leaders and coaching people leaders and employees to drive strategic people and culture initiatives.• Ability to work effectively in a highly matrixed organization and develop strong relationships across all levels of the organization.• Ability to design and articulate strategic vision and plans, as well as execute those plans with excellence.• Strong business acumen coupled with efficient project management, negotiation and influencing skills.• Highly motivated, self-starter with the ability drive the people and culture agenda with speed, agility and quality.• Ability to travel domestically and globally, as needed.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
  • Abide by Mastercard's security policies and practices;
  • Ensure the confidentiality and integrity of the information being accessed;
  • Report any suspected information security violation or breach, and
  • Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Skills Required

  • Expertise as a People Business Partner supporting global and technical teams
  • Experience consulting with senior business leaders and coaching people leaders and employees
  • Experience driving strategic people and culture initiatives
  • Ability to work effectively in a highly matrixed organization
  • Ability to develop strong relationships across all levels of the organization
  • Ability to design and articulate strategic vision and plans
  • Ability to execute strategic plans with excellence
  • Strong business acumen
  • Project management, negotiation, and influencing skills
  • Ability to drive the people and culture agenda with speed, agility, and quality
  • Ability to travel domestically and globally as needed

What the Team is Saying

Jenny
Mastercard

Mastercard Compensation & Benefits Highlights

  • Retirement Support — Retirement plans are highlighted as especially strong, featuring a notably generous company match and added financial-planning resources. Feedback suggests this component stands out as a key strength of the overall package.
  • Parental & Family Support — Parental and family benefits are consistently portrayed as robust, including extended new-parent leave and assistance for fertility, adoption, and surrogacy. Feedback suggests these programs are a signature part of the offering.
  • Leave & Time Off Breadth — Paid time off is described as substantial, with multiple leave types and generous vacation and personal days noted in U.S. materials. Feedback suggests time off is frequently praised as a differentiator.

Mastercard Insights

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The Company
HQ: Purchase, NY
38,800 Employees
Year Founded: 1966

What We Do

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re building a resilient economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Why Work With Us

We live the Mastercard Way: creating value in the communities we touch, growing together through the opportunities we see, and moving fast to innovate and scale. Our collaborative culture and our passionate people are the key to what we do, driving meaningful change as one team and connecting everyone to priceless possibilities.

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