At Elanco (NYSE: ELAN) – it all starts with animals!
As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. At Elanco, we are driven by our vision of Food and Companionship Enriching Life and our purpose – all to Go Beyond for Animals, Customers, Society and Our People.
At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.
Making animals’ lives better makes life better – join our team today!
Your Role: As O2C Director, you will be a key member of the Elanco Business Solutions (EBS) leadership team in Warsaw, Poland. In this role, you'll be responsible for EMEA Order to Cash (O2C) service delivery, overseeing all aspects of Customer Service O2C processes and leading teams to ensure excellent client and customer experience.
This role is to be located at the Elanco Business Solutions in Warsaw, Poland.
Your Responsibilities:
Lead and develop the EMEA Order to Cash Customer Service teams within the EBS, ensuring appropriate resource allocation and organizational design
Drive excellence in compliance, service delivery, and customer experience, maintaining continuous audit readiness
Lead and implement process improvements and optimize the service delivery portfolio, with responsibility for KPIs
Foster a culture of strong engagement, talent development, and continuous improvement within the O2C tower
Serve as a key business partner to local and global O2C teams, building strong stakeholder relationships and resolving operational issues
What You Need to Succeed (minimum qualifications):
Education: Master’s Degree in Business Accounting or a related field
Experience: A minimum of 10 years of management experience in an SSC environment, with at least 3 years in senior leadership
Strong leadership skills and demonstrated end-to-end Order to Cash process expertise
Demonstrated knowledge of end-to- end Order to Cash process, including Customer Service, Credit Management, Customer Master Data, Invoicing, Collections, Cash Application, Accounts Receivable Management
High self-awareness and ability to operate effectively in a multi-cultural and multi-lingual environment, strong inter-personal, relationship building, and communicating skills are essential
Fluency in English, additional European language(s) is a plus
What will give you a competitive edge (preferred qualifications):
Demonstrated knowledge of multinational Shared Service Center (SSC) environments
Proven ability to drive performance, focus on compliance and controls, and lead continuous process improvement initiatives
High self-awareness and strong interpersonal, relationship-building, and communication skills in a multi-cultural setting
Ability to influence, build credibility, and effectively collaborate with diverse stakeholders.
Developing and delivering presentations and training
Strong focus on achieving project objectives and meeting established milestones
Additional Information:
Travel: Up to 20%
Location: Elanco Business Solutions in Warsaw, Poland
Elanco Benefits and Perks:
We offer a comprehensive benefits package focusing on financial, physical, and mental well-being while encouraging our employees to pursue our purpose! Some highlights include:
Career at one of the leading global animal healthcare companies
Office located in the center of Warsaw (Rondo Daszynskiego)
Extra days off
Flexible working hours
Sports cards (Multisport), private medical care, life insurance
Employee Referral Program
Open and inclusive environment which is supportive and welcoming of all diversity strands
Animal-Friendly office
Theatre ticket discounts
Language learning platform.
Don’t meet every single requirement? Studies have shown underrecognized groups are less likely to apply to jobs unless they meet every single qualification. At Elanco we are dedicated to building a diverse and inclusive work environment. If you think you might be a good fit for a role but don't necessarily meet every requirement, we encourage you to apply. You may be the right candidate for this role or other roles!
Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status
What We Do
At Elanco, we work to improve the health of animals through innovative products and services for pets and farm animals around the world. As a global animal health company, we provide solutions that empower our customers to advance a vision of Food and Companionship Enriching Life. Since 1954, Elanco has committed to empowering veterinarians, farmers, and all those who care for animals with the tools they need to help animals live healthy lives.
Healthier animals are the key to making our lives better - This is the fundamental belief uniting all global Elanco employees. That’s why we are committed to the idea that our business can be a unique force for good for all in society.
Through our Elanco Healthy Purpose™ framework of Environmental, Social and Governance (ESG) commitments, we focus on delivering sustainable solutions to advance the well-being of animals, people and the planet. This program also enables our employees around the world to take paid time off to make an impact as a volunteer, offering their time or talent to give back to our customers, causes and communities. #ElancoHealthyPurpose #WeAreElanco
