Director of Operations

About HUB

Join our Stevie Award Winning Team at HUB International!

When you join the team at HUB International, you become part of the largest privately owned global insurance broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. Becoming a part of HUB means that you thrive in an entrepreneurial and fast paced team environment supported by over 14,000 professionals in 500 offices across North America.

We help businesses evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees. As a global firm, we offer employees resources in both technology and industry expertise, but we still maintain the local flavor of our offices. Our structure enables our teams to maintain their own unique, regional culture.

We are currently looking for a Director of Operations to join our Team.

SPECIFIC RESPONSIBILITIES:

• The Director of Operations supports all business lines by performing the following essential functions and responsibilities:
• Provide oversight to operations team members, ensuring collaboration and support for business lines. Carries out managerial responsibilities in accordance with the organization's policies and applicable laws. Staff management responsibilities include interviewing, hiring, and training employees, planning, assigning, and directing work, appraisal performance, addressing and resolving problems.
• Assists with reviewing, analyzing and recommending improvements to current workflows in order to identify areas of opportunity and drive efficiency gains
• Aids in the development of Operations "best practices" and recommends technology or process improvements. 
• Works with department leads as project manager/SME to help identify technology that will increase productivity, reach department goals and create efficiency gains.
• Collaborates with business lines to develop and execute applicable training for all employees.
• Help identify and create synergies between sales and service to reach departmental goals.
• May lead departmental projects in project manager capacity.
• Communicates and explains new directives, policies, or procedures to managers; for major changes, meets each department team to explain changes, answer questions, and maintain morale.
• Improves customer service and satisfaction through policy and procedural changes, as needed; Provides feedback to department teams about service structure to improve performance and productivity.
• Leads coordination and integration of efforts among departments to produce smoother workflow and more cost-effective business processes.
• Other duties as assigned by manager.

QUALIFICATIONS:

• Property and Casualty producer's license
• Ten years or more of experience in management, training, and/or operations
• Must be detail oriented and have excellent organizational, interpersonal and communication skills
• Strong ability to listen, discern, prioritize, and negotiate with clients and insurance carrier representatives based on a deep understanding of relevant issues
• Advanced professional designation highly desirable (e.g. AAI, ARM, CIC, CPCU, CEBS, GBA, RHU, REBC)
• Proficient with Microsoft Office Suite or related software.

Department Business OperationsRequired Experience: 10-15 years of relevant experienceRequired Travel: Up to 50%Required Education: High school or equivalent

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .

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