Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Summary: Responsible for overseeing and optimizing the daily operational functions to ensure efficient, cost-effective, and high-quality service delivery.This role involves strategic planning, operational leadership, and collaboration with department heads and division chiefs to align operations with the hospital's goals and regulatory requirements. This position plays a crucial role in driving continuous improvement initiatives and fostering a culture of excellence throughout the organization.
Does this position require Patient Care? No
Essential Functions-Oversee the day-to-day operations of the hospital and department, ensuring all departments function smoothly and efficiently.
Develop and implement operational strategies that align with the hospital's mission, goals, and long-term objectives.
Identify and execute process improvement initiatives to enhance operational efficiency, reduce costs, and improve patient care outcomes.
Develop and manage the operational budget, monitoring expenses, and ensuring financial performance aligns with targets.
Ensure hospital and department operations comply with all regulatory requirements and maintain a safe environment for patients, staff, and visitors.
Lead, mentor, and develop a team of managers and staff, promoting a culture of collaboration and continuous improvement.
Manage relationships with vendors and negotiate contracts to ensure high-quality service delivery and cost efficiency.
Stay updated on healthcare technologies and systems, implementing new tools to improve operational performance.
Monitor key performance indicators (KPIs) and operational metrics, providing regular reports and recommendations to senior leadership.
Qualifications
Education
Bachelor's Degree Healthcare Administration required or Bachelor's Degree Business Administration required or Bachelor's Degree Related Field of Study required or Master's Degree Related Field of Study preferred
Can this role accept experience in lieu of a degree?
No
Licenses and Credentials
Experience
Experience in healthcare operations or a related area 8-10+ years required and Experience in management or leadership 5-7 years required
Knowledge, Skills and Abilities
- In-depth understanding of hospital operations, healthcare regulations, and industry best practices.
- Proven ability to lead and inspire teams, drive change, and manage complex operations effectively, with excellent communication and interpersonal skills.
- Strong strategic planning skills with the ability to develop and execute long-term operational strategies.
- Expertise in analyzing operational data, identifying trends, and making data-driven decisions.
- Strong financial management skills, including budgeting, cost control, and financial analysis.
- Ability to think critically and solve complex operational challenges in a dynamic healthcare environment.
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$124,342.40 - $180,897.60/AnnualGrade
9At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement:
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
Skills Required
- Bachelor's degree in Healthcare Administration, Business Administration, or a related field
- Master's degree in a related field
- 8-10+ years of experience in healthcare operations or a related area
- 5-7 years of experience in management or leadership
- In-depth knowledge of hospital operations, healthcare regulations, and industry best practices
- Ability to lead teams, drive change, and manage complex operations
- Strong strategic planning and execution skills
- Expertise analyzing operational data and making data-driven decisions
- Strong financial management, budgeting, cost control, and financial analysis skills
- Critical thinking and complex problem-solving skills
What We Do
Mass General Brigham is an integrated academic health care system, uniting great minds to solve the hardest problems in medicine for our communities and the world. Mass General Brigham connects a full continuum of care across a system of academic medical centers, community and specialty hospitals, a health insurance plan, physician networks, community health centers, home care, and long-term care services. Mass General Brigham is a nonprofit organization that is committed to patient care, research, teaching, and service to the community. In addition, Mass General Brigham is one of the nation’s leading biomedical research organizations and a principal teaching affiliate of Harvard Medical School.
