The Role
Senior operations leader serving as the General Manager's deputy to oversee guest experience, property maintenance, F&B, wellness, engineering, security, and financial performance across a 5-star resort. Drives operational strategy, department accountability, profitability, quality standards, and guest satisfaction while maintaining visible floor presence during peak periods.
Summary Generated by Built In
As the Director of Operations, you are the strategic leader managing all day-to-day operations of our 5-star luxury resort. Serving as the General Manager’s primary second-in-command, you will oversee the seamless execution of guest experiences, property maintenance, and financial performance across all operational departments.
Given the extensive scope of our culinary offerings, a proven background in high-volume, luxury Food & Beverage operations is strictly required for this role.
Key Responsibilities
1. Strategic Leadership & Resort Oversight
- Act as the primary deputy to the General Manager, assuming full operational and decision-making responsibility for the resort in the GM’s absence.
- Synchronize the operational strategy across all 9 reporting departments to ensure compliance with 5-star luxury standards (e.g., Forbes Travel Guide, Leading Hotels of the World).
- Drive resort profitability by maximizing revenue, managing labor efficiency, and controlling operational expenses across all divisions.
2. Departmental Management
You will hold direct operational and financial accountability for the following divisions:
- Rooms & Guest Experience: Front Office, Housekeeping, and Laundry. Maintain flawless resort aesthetics, strict inventory control, and personalized guest arrival/departure experiences.
- Food & Beverage (F&B) & Culinary: F&B Outlets and Kitchen. Leverage your deep F&B background to elevate our culinary identity, drive high-margin banqueting/outlet revenue, and maintain strict food safety and cost controls.
- Wellness & Leisure: Spa and Recreation. Oversee luxury wellness programming, guest activities, and spa profitability.
- Support & Safety: Engineering and Security. Partner with the Chief Engineer on preventative asset maintenance and capital expenditure (CapEx) planning. Ensure the absolute safety, privacy, and physical security of guests and assets.
3. Quality & Guest Satisfaction
- Analyze guest feedback (Net Promoter Scores, online reviews, guest comment cards) to identify trends and implement immediate corrective actions.
- Maintain a visible presence on the floor during peak operational hours to interface with VIP guests and handle complex service recovery situations.
Skills, Knowledge and Expertise
- Minimum of 5–7 years of executive operational leadership in Food & Beverage within a 5-star luxury resort or high-end international hotel brand.
- Mandatory Domain Expertise: A progressive career history rooted in Food & Beverage management (e.g., former Director of F&B ) within luxury environments.
- Proven track record of managing massive, multi-department operational scopes, including complex non-rooms divisions like Spa, Engineering, and Security.
Skills & Competencies
- Deep understanding of luxury hospitality operational metrics, P&L management, and budgeting.
- Exceptional leadership presence with the ability to inspire, mentor, and hold department heads accountable.
About
Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.
Skills Required
- Proven background in high-volume, luxury Food & Beverage operations
- Minimum of 5-7 years executive operational leadership in Food & Beverage within a 5-star luxury resort or high-end international hotel brand
- Progressive career history rooted in Food & Beverage management (e.g., former Director of F&B) within luxury environments
- Proven track record managing multi-department operational scopes including Spa, Engineering, and Security
- Deep understanding of luxury hospitality operational metrics, P&L management, and budgeting
- Knowledge of 5-star luxury standards (e.g., Forbes Travel Guide, Leading Hotels of the World)
- Exceptional leadership presence with ability to mentor and hold department heads accountable
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The Company
What We Do
Kempinski Hotels is a German luxury hotel management company, recognized as Europe's oldest luxury hotel group, operating upscale hotels worldwide and focusing on creating memorable guest experiences.
