Director of Operations – Home Healthcare
Reports ToChief Executive Officer (CEO) / Chief Operating Officer (COO)
About Preventive Measures Home Health Care
At PM Home Health Care we specialize in delivering high-quality, compassionate non-medical care and supportive services. We pride ourselves on creating a client-centered environment that fosters wellness while ensuring that our clients maintain their autonomy while receiving dedicated help, they need to navigate daily life.
When you join our team, you become part of a collaborative, supportive culture that genuinely values its caregivers and staff. We are committed to the professional development and personal well-being of our employees.
About The Role
The Director of Operations is responsible for providing strategic and operational leadership across all Preventive Measures Home Health Care non-medical home care locations. This role oversees daily operations, service delivery, staffing, scheduling, compliance, and overall performance to ensure each location operates efficiently and consistently while delivering exceptional client care.
The Director of Operations provides direct leadership and oversight to Patient Care Coordinators, Assistant Care Coordinators, Field Staffing Supervisors, Caregivers, and Direct Care Workers. This position ensures appropriate staffing coverage, effective team performance, high-quality service delivery, and compliance with all applicable federal, Pennsylvania, and Maryland laws, regulations, organizational policies, and licensing requirements.
This position requires Multi-State Operations and up to 20% travel between Pennsylvania and Maryland to maintain a strong leadership presence across locations, assess operational performance, support local teams, address challenges, and promote consistency in processes and service standards.
Key Responsibilities
- Lead daily operations across all Pennsylvania and Maryland locations, ensuring consistent standards, efficient processes, and quality service.
- Identify operational challenges, implement solutions, and report performance to executive leadership.
- Travel up to 20% as needed for site visits, audits, meetings, and team support.
- Set performance expectations, monitor accountability, and partner with Human Resources on employee performance and corrective actions.
- Lead and oversee operational and field staff.
Client Services
- Ensure clients receive safe, reliable services in accordance with their care plans, schedules, authorizations, and applicable requirements.
- Monitor service quality, client satisfaction, complaints, and continuity of care while ensuring timely resolution of concerns.
- Oversee communication and coordination among clients, families, caregivers, referral partners, and internal teams.
Scheduling & Staffing
- Ensure adequate staffing and scheduling coverage across all locations.
- Monitor call-offs, missed visits, overtime, open shifts, and staffing gaps.
- Hold scheduling teams accountable and coordinate with HR and recruiting to maintain staffing needs and an effective caregiver pipeline.
- Oversee effective use of the Generations electronic medical record system and ensure accurate, timely, and compliant documentation.
Compliance & Quality
- Ensure operations comply with applicable federal, Pennsylvania, and Maryland laws, regulations, licensing requirements, payer standards, and company policies.
- Partner with Compliance on audits, surveys, investigations, incidents, complaints, and corrective action plans.
Qualifications
- Current, unrestricted Registered Nurse (RN) license in Maryland.
- Bachelor’s degree in nursing (BSN) preferred
- Proficiency in Microsoft Word
- 3–5+ years of nursing experience, with home care, home health, or community-based care experience strongly preferred.
- Prior management or supervisory experience in home care operations.
- knowledge of applicable Pennsylvania and Maryland home care regulations, licensing requirements, and compliance standards.
- Strong understanding of care plans, client rights, documentation, incident reporting, and quality assurance.
- Excellent communication, organization, problem-solving, and decision-making skills.
- Previous experience working with Generations software is preferred.
- Clean driving record and ability to travel between locations up to 20% as needed.
What We Offer
- Competitive salary
- Medical, dental, and vision benefits
- Paid time off
- Retirement plan
Equal Opportunity Statement
Preventive Measures is committed to providing equal employment opportunities to all qualified individuals. Employment decisions are based on qualifications, business needs, and organizational requirements without regard to applicable legally protected characteristics.
Join PM Home Health and help build relationships, expand access to care, and drive measurable growth in the communities we serve.
Skills Required
- Current, unrestricted Registered Nurse license in Maryland
- Bachelor’s degree in nursing (BSN)
- Proficiency in Microsoft Word
- 3–5+ years of nursing experience
- Home care, home health, or community-based care experience
- Prior management or supervisory experience in home care operations
- Knowledge of Pennsylvania and Maryland home care regulations, licensing requirements, and compliance standards
- Understanding of care plans, client rights, documentation, incident reporting, and quality assurance
- Strong communication, organization, problem-solving, and decision-making skills
- Experience with Generations software
- Clean driving record and ability to travel between locations up to 20%
What We Do
Preventive Measures is dedicated to enhancing the lives of thousands across Washington D.C., Pennsylvania, New Jersey, and Georgia. Our CARF-accredited Mental Health Wellness Centers and Home Health Care services offer a holistic approach to mental health, treating the whole person. We provide care through a diverse team of licensed providers fluent in both English and Spanish. Additionally, our support network includes housing liaisons and community support workers, ensuring you have the resources you need to thrive. Since our inception, we've helped countless individuals overcome life’s challenges and achieve mental wellness.
