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We are HIRING a Director of Operations and Support to lead our European operations, drive logistical excellence, and ensure seamless experiences for partners and patients while scaling our global impact.
Helfy is a technology-driven group building the next generation of digital healthcare infrastructure. At the core of the group is DoktorABC, a leading telehealth marketplace operating across multiple international markets.
DoktorABC functions as an end-to-end telehealth marketplace, connecting:
- Patients seeking fast, convenient access to care
- Licensed doctors providing online consultations and prescriptions
- Pharmacies fulfilling prescriptions and OTC products
- Medication & OTC products, including regulated treatments
- Delivery partners ensuring fast, reliable home delivery
The platform seamlessly combines medical consultation, prescription handling, pharmacy fulfillment, and last-mile delivery into a single digital experience. Operating in regulated environments, DoktorABC enables millions of patients to receive treatment without queues, friction, or unnecessary in-person visits.
Responsibilities- Lead the operations team across the company’s sites
- Ensure efficient onboarding and support of doctors and pharmacy partners across Europe
- Oversee pharmaceutical logistics, including inventory management, deliveries, issue resolution, and vendor communication
- Manage operational readiness and coordination for external collaborations (e.g., Uber)
- Work closely with Customer Support to monitor feedback and proactively resolve service-related issues
- Identify and improve processes to ensure seamless end-to-end experiences for patients
- Collaborate with product managers and developers to build tools, dashboards, and workflows
- Analyze the root causes of issues, including returned products, stock shortages, and delays
- Drive initiatives to improve partner satisfaction and operational KPIs
- 8 years of experience in Operations and Support roles within a global B2C company
- 5 years of experience managing global operations teams
- Proven track record in managing operations
- Strong background in working with multiple stakeholders and cross-functional teams
- Solid understanding of logistics processes and partner management
- Experience in implementing automations in customer support processes
- Hands-on experience with chatbots, including daily operations, analysis, and process improvement
Skills Required
- 8 years of experience in Operations and Support roles within a global B2C company
- 5 years of experience managing global operations teams
- Proven track record in managing operations
- Strong background in working with multiple stakeholders and cross-functional teams
- Solid understanding of logistics processes and partner management
- Experience in implementing automations in customer support processes
- Hands-on experience with chatbots, including daily operations, analysis, and process improvement
What We Do
Helfy is building one of the world’s leading digital healthcare platforms - seamlessly connecting patients, doctors, and pharmacies through an integrated telehealth ecosystem. Through the DoktorABC platform, Helfy serves 1M➕ patients, providing a simple and high-quality digital healthcare experience from consultation to medication delivery. Our platform enables patients to: ▪️ Consult certified doctors for 40+ health and lifestyle conditions ▪️ Access 500+ partner pharmacies in real time ▪️ Receive fast and secure delivery of 5,000+ medications Helfy currently operates across Germany, France, and Switzerland, with upcoming expansion to the United Kingdom and the United States. Our mission is to provide innovative and immediate access to medical treatment, allowing patients to spend less time waiting and more time living.
