Company Introduction
Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.
We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”
Role Overview
This role will be seated in our third-party (3P) Marketplace leadership group in Taiwan, reporting to the Head of Marketplace Business Domain. you will be responsible for our sales development and category management teams onboarding anchor sellers based on each category vertical integration with the Taiwan market, and growing sellers to succeed at Coupang Marketplace in Taiwan. In this role, you will build and manage a high performing team that drives revenue growth through best-in-class seller experiences. This role offers a unique opportunity to build and lead a marketplace category management team from the ground up and make a significant impact on Coupang’s growth in Taiwan.
What You Will Do
- Manage Category Management division to develop sellers and product selection for each category, carry out category’s P&L and sales performance.
- Partner with the Seller Acquisition team to onboard anchor sellers and develop a full spectrum of strategic seller profile, build seller success for every category.
- Support Head of Marketplace Business’s leadership, provide category management direction, strategies, guidance, and support to foster a high-performance culture in a high growth phase.
- Establish clear team objectives and ensure all members understand their roles in achieving these targets.
- Regularly assess team performance, offer constructive feedback, and implement strategies for continuous improvement and high performance.
- Identify process and policy gaps within the teams and conduct effective communication or project sessions to enhance competencies and professional growth of Coupang Marketplace.
- Oversee daily operations, ensuring processes run smoothly, efficiency and align with organizational standards and goals.
Basic Qualifications
- 15+ years of experience in e-commerce, digital marketplace management, distribution, or related fields, with a proven track record of scaling 3P seller business. Demonstrated success in building and leading high-performing teams.
- Has experience of leadership roles at 3P Marketplace platforms in Taiwan is a plus.
- Comprehensive understanding of e-commerce ecosystems, including seller dynamics and an ability to leverage this knowledge for strategic growth.
- Knowledge of logistics, fulfillment processes, and supply chain operations, particularly 3P marketplace environments.
- Proven ability to negotiate and foster long-term partnerships with 3P sellers, suppliers and other stakeholders, driving mutual growth and customer satisfaction.
- Strong leadership skills with experience managing cross functional teams to execute complex marketplace projects effectively.
- Exceptional analytical and problem-solving abilities, with the capacity to leverage data insights to inform business decisions, improve processes and optimize team performance.
- A strong commitment to delivering exceptional results for customers, aligning seller operations with the company’s customer-first (wow the customer) approach.
- Excellent written and verbal communication skills in English, verbal Mandarin language is mandatory.
Recruitment Process
- Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
- The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
- Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.
Details to Consider
- This job posting may be closed prior to the stated end date for application if all openings are filled.
- Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. · Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.
Privacy Notice
- Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/
Skills Required
- 15+ years of experience in e-commerce, digital marketplace management, distribution, or related fields
- Proven track record of scaling a third-party seller business
- Experience building and leading high-performing teams
- Comprehensive understanding of e-commerce ecosystems and seller dynamics
- Knowledge of logistics, fulfillment processes, and supply chain operations in third-party marketplace environments
- Experience negotiating and fostering long-term partnerships with third-party sellers, suppliers, and stakeholders
- Strong leadership skills and experience managing cross-functional teams on complex marketplace projects
- Exceptional analytical and problem-solving abilities using data insights for business decisions and performance optimization
- Commitment to customer-focused results and seller operations
- Excellent written and verbal English communication skills
- Verbal Mandarin language proficiency
- Leadership experience at third-party marketplace platforms in Taiwan
Coupang Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Coupang and has not been reviewed or approved by Coupang.
-
Healthcare Strength — Benefits are described as robust, including medical, dental, vision, disability, life, mental health, and transgender healthcare. Some locations also offer on-site or virtual health screenings that enhance preventive care access.
-
Retirement Support — Financial programs include a 401(k) with company matching and an employee stock purchase plan alongside performance bonuses. Feedback suggests these elements provide a structured foundation for long-term savings and wealth building.
-
Leave & Time Off Breadth — Paid time off is described as generous with accrual increasing with tenure, complemented by company-paid holidays and parental leave. Flexible work arrangements in some roles further support time away when needed.
Coupang Insights
What We Do
We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce. We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial, surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.
Why Work With Us
We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact.
Gallery
