Director of Litigation Strategies and Outcomes

Leads the litigated claims program, providing strategic oversight of litigation operations, staff counsel, legal resources, and claim resolution outcomes for Security First Managers (Company). Responsible for developing and implementing litigation strategies, procedures, and best practices that promote effective claim handling, cost management, regulatory compliance, and favorable outcomes. Oversees litigation personnel, case administration, staffing, and operational controls while directing, developing, and evaluating leaders and team members to ensure consistent execution and alignment with Company objectives.

• Provides enterprise-level leadership, performance oversight, and litigation direction for Staff Counsel leadership, Claims Legal Counsel, Trial Attorney Specialists, Claims Technical Consultants, and other assigned personnel; holds subordinate leaders accountable for office execution, legal quality, and litigation outcomes.
• Establishes and oversees litigation strategy for all litigated claims, including defense and settlement philosophies, case-handling standards, risk management initiatives, resource allocation, and claim-resolution objectives, ensuring alignment with corporate goals, risk tolerance, and legal obligations.
• Establishes enterprise standards for outside and staff counsel strategy, selection, performance, legal billing, and outcomes; delegates routine administration to designated leaders while approving governance criteria and resolving material performance, cost, law-firm, or vendor issues.
• Oversees litigation budgets, outside counsel spend, legal expenses, and operational performance metrics; evaluates trends and financial and operational results and implements strategies to support cost-effective litigation management and achievement of business objectives.
• Establishes best practices and compliance standards; reviews audit results, operational data, and trends reported by Staff Counsel leadership and other legal operations functions; directs corrective or preventive action for systemic, material, or recurring issues and ensures required reporting.
• Maintains enterprise oversight of litigated claim inventories, capacity, service levels, and legal-resource allocation; holds subordinate leaders accountable for day-to-day assignments, staffing, and timely case progression.
• Provides executive review and direction on high-risk, high-value, precedent-setting, or otherwise material litigated claims, including defense or settlement strategy and reserve considerations.
• Synthesizes enterprise litigation reporting, financial and operational trends, material case developments, and regulatory matters for senior leadership and other stakeholders.
• Ensures Civil Remedy Notices and other time-sensitive litigation or regulatory matters are identified, assigned, tracked, and addressed accurately and within required deadlines.
• Oversees monitoring for process service, maintenance of litigation logs and related controls, and escalation of newly served suits or material legal developments.
• Monitors legal and regulatory developments and recommends enhancements to claim-handling procedures, guidelines, and litigation practices.
• Advises the Vice President of Claims on material litigation exposure, enterprise risks, legal-resource needs, financial trends, and recommended strategic actions.
• Responds to emergency call-ins for weather incidents, natural disasters, or other critical events
• The job duties might change in the event of a natural catastrophe that impacts our customers and you might be required to work additional hours
• Maintains positive communication and interaction with Company personnel, representatives from external organizations, and the public
• Establishes and maintains effective working relationships with those interacted with during work regardless of race, color, religious creed, national origin, ancestry, sex, sexual orientation, gender identity, age, genetic information, disability, political affiliation, military service, or diverse cultural and linguistic backgrounds
• The ability to perform work onsite at a Company-designated location on a regular basis is an essential function of this position.
• This role requires adherence to the Company’s hybrid work model to fulfill job duties and collaborate effectively.
• Performs other duties as assigned with or without accommodation

Supervisory Responsibilities:

• Provides direction and performance oversight to subordinate leaders regarding litigation strategy, staffing, workload, priorities, and resource utilization; provides coaching, feedback, and support; and intervenes directly in complex, high-risk, or enterprise-significant matters to ensure effective legal operations and litigation outcomes.

• Twelve (12) years of progressively responsible Florida civil litigation and property and casualty claims litigation experience, including responsibility for enterprise litigation strategy, litigated claim outcomes, legal operations, and oversight of staff counsel and outside counsel.

• Seven (7) years of progressive leadership or management experience, including at least five (5) years leading attorneys, legal managers, or claims litigation leaders with responsibility for multiple teams, offices, or a comparably complex litigation function.

• OR an equivalent combination of education, certification, training, and/or experience.

• Must possess a valid Florida driver’s license.
• Relevant insurance-industry designations or legal, claims, compliance, or leadership certifications preferred.

Preferred Qualifications:

• Juris Doctorate from an accredited law school
• Background managing Staff Counsel and Outside Counsel
• Active license and membership in good standing with The Florida Bar.