Director of Legal Operations and Business Services

Description and Requirements
Role Value Proposition:
MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies, providing insurance, annuities, employee benefits and asset management to individual and institutional customers. We're united by our purpose to help our customers and each other create a confident future; we're guided by empathy; and we're inspired by each other to make a difference in the lives of our coworkers, customers, communities, and the world at large. At MetLife, it's #AllTogetherPossible. Join us!
Legal Affairs - Building confident futures is at the center of all our work at MetLife. In Legal Affairs, that means empowering our trusted advisors and advocates to focus on what's possible while safeguarding MetLife's global interests. Collaborating with each other and our businesses around the globe, we support innovative solutions while protecting our customers, employees, communities, and shareholders. And we work in an environment founded on integrity, trust, candor, and respect, where new challenges and diverse perspectives are encouraged and celebrated.
The role of Director of Legal Operations and Business Services is to manage the US Law Department's operations, technology, and critical services effectively and efficiently. The Director will define and implement improvements to the operations of the US Law Department, partnering with HR, Procurement, Communications, IT, and Finance. The Department operations include, but are not limited to onsite business services, HR support, end user technology support and training, knowledge and document management, legal research support, internal communications support, resource access and vendor management, Continuing Legal Education (delivery and management of) and maintenance of Department's policy and procedures.
Key Responsibilities:

• Regularly assesses the operations of the US Law Department and devises strategies to improve or streamline. Manages the team to execute these strategies.
• Specifically, the Director:
  • Translates senior management's vision and supports strategy execution, aligns service levels, and tracks business objectives;
  • Communicates strategy and objectives to staff; and
  • Manages the team to execute the strategies and business objectives efficiently and effectively.
• Manages relationships with MetLife partners to facilitate effective and efficient business-as-usual activities of Legal Affairs, including partnering with:
  • HR, procurement, and IT to onboard and offboard permanent and temporary associates;
  • Procurement, Finance, IT to assess vendor relationships to provide cost-effective services;
  • IT and GOSC IT Support on end user technology training and support
  • IT on the building, testing and deployment of various technologies used across the department.
• Manages the various service groups of the unit including office services, the Knowledge and Information services, and Technology Management. The Director will manage these groups as follows:
  • Office services, provides space management, equipment provision and coordinating equipment maintenance, and office services (including scanning, copying, supply provisions).
  • The Knowledge & Information Services provides information, research, and access to Legal Affairs. The Director leads the team to manage, train, and deploy these resources efficiently and effectively.
  • Technology management is responsible for developing and overseeing technology usage and the creation, storage, and sharing of information. This team oversees technology system selection, design, and implementation, and creates protocols to manage data quality.
• Assists the Chief of Legal Operations in monitoring the budget of the Law Department. The Director will manage the department's budget and provide analysis to the Chief of Operations concerning the Department's supplies, periodicals, memberships.
• Provide additional operational support to the Department as needed.

Essential Business Experience and Technical Skills:
Required:

• Demonstrated ability to identify and act upon opportunities to improve services delivery and best practices to drive efficiency and overall effectiveness;
• Strong project management skills with experience leading projects on time and on budget while delivering value based on initial scope and requirements;
• Interaction with Senior Management and clients requires excellent oral/written communication skills;
• Knowledge and experience managing budgets, analyzing financial data, and generating financial reports;
• Experience with and understanding of legal processes and technology;
• Strong interpersonal skills and excellent organizational skills.

• 10 + years of legal operations and/or legal technology experience
• 1 0+ years of managerial experience

Preferred:

• Bachelor's Degree; Masters preferred

At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers.
The salary range for applicants for this position is 123800 to 165000.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies" as well as the 2024 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
123800 to 165000
#BI-Hybrid