Director, Knowledge Management

Posted Yesterday
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Hiring Remotely in San Francisco, CA, USA
In-Office or Remote
165K-230K Annually
Expert/Leader
Artificial Intelligence • Information Technology • Machine Learning • Marketing Tech • Software • Biotech • Design
The Role
Lead enterprise knowledge strategy and governance, own taxonomy and AI-ready ontologies, and run a multi-wave data retention and migration program. Build cross-functional champions, enforce documentation standards, preserve institutional memory, steward collaboration platforms, and embed knowledge practices into HR and operational workflows.
Summary Generated by Built In

Our mission at Oura is to empower every person to own their inner potential. Our award-winning products help our global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their Oura Ring and its connected app. We've helped millions of people understand and improve their health by providing daily insights and practical steps to inspire healthy lifestyles.

Empowering the world starts with living our values and empowering our team. As a quickly growing company focused on helping people live healthier and happier lives, we ensure that our team members have what they need to do their best work — both in and out of the office. 

As the Director of Knowledge Management, you will own Oura’s enterprise knowledge strategy and serve as the Directly Responsible Individual (DRI) for our transition to governed, durable knowledge practices. Operating at the intersection of People, IT, Legal, Comms, and Operations, you will establish taxonomy, build governance frameworks, and drive the cultural change needed to ensure the right knowledge reaches the right people at the right time.

Key ResponsibilitiesKnowledge Strategy & Architecture
  • Define enterprise-wide taxonomy, governance, and "living knowledge" frameworks to support rapid scaling and IPO readiness.
  • Develop corporate ontologies to ensure institutional knowledge is machine-searchable and AI-ready.
  • Partner with senior leadership to identify and mitigate organizational memory risks.
Data Retention & Migration (Program Lead)
  • Serve as DRI for a 7-wave data retention program, transitioning the company from Slack-centric storage to durable repositories (Confluence, Google Drive).
  • Build and mobilize a cross-functional network of department champions to lead migration efforts.
  • Enforce documentation standards, leverage AI tools (e.g., Glean) for migration, and manage change to prevent shadow IT.
  • Partner with Legal to manage compliance carve-outs, legal holds, and retention policies.
Institutional Memory Preservation
  • Standardize knowledge capture for critical transitions (departures, role changes, org redesigns).
  • Embed retrospective practices to systematically document decision rationales and project context.
Platform Stewardship & Change Management
  • Co-own governance of Oura’s tech stack (Confluence, Google Workspace, Glean, Miro, Slack, Intranet) in partnership with IT.
  • Optimize information architecture to support multi-tool AI stack use cases (e.g., performance reviews, deal continuity).
  • Embed knowledge hygiene into core HR milestones (onboarding, L&D tracking, planning cycles).
  • Define and track KPIs for knowledge health, including content currency, discoverability, and search efficacy.
Qualifications
  • 12+ years in knowledge management, organizational effectiveness, change management, L&D, or an adjacent field.
  • Proven success scaling KM practices within high-growth, Series C+ or pre-IPO environments.
  • Prefer candidates with hands-on expertise with Google Workspace, Glean, Miro, and Slack.
  • Exceptional track record of driving cross-functional behavior change, program management, and cultural alignment.
  • Familiarity with data retention compliance, legal governance, or HR/L&D operations.

Benefits 

At Oura, we care about you and your well-being. Everyone here at Oura has a ring of their own and we are continually looking to improve employee health.

What we offer:

  • Competitive salary and equity packages
  • Health, dental, vision insurance, and mental health resources
  • An Oura Ring of your own plus employee discounts for friends & family
  • 20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off
  • Paid sick leave and parental leave

Oura takes a market-based approach to pay, which may vary depending on your location. US locations are categorized into tiers based on a cost of labor index for that geographic area. While most offers will be closer to the starting range, successful candidates' pay will be determined based on job-related skills, experience, qualifications, work location, internal peer equity, and market conditions. These ranges may be modified in the future.

  • Region 1 $200,600-$230,000
  • Region 2 $182,750- $210,000
  • Region 3 $164,900- $190,000

A recruiter can determine your Region based on your US location.

We are not considering candidates residing in the following states: Alaska (AK), Delaware (DE), Iowa (IA), Mississippi (MS), Nebraska (NE), South Dakota (SD), West Virginia (WV), and Wisconsin (WI).

Oura is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals seeking employment at Oura are considered without regard to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. We will not tolerate discrimination or harassment based on any of these characteristics.

We will work to ensure individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Disclaimer: Beware of fake job offers!
We’ve been alerted to scammers posing as ŌURA recruiters, especially for remote roles. Please note:

  • Our jobs are listed only on the ŌURA Careers page and trusted job boards.
  • We will never ask for personal information like ID or payment for equipment upfront.
  • Official offers are sent through Docusign after a verbal offer, not via text or email.

Stay cautious and protect your personal details.

To all recruitment agencies: Oura does not accept agency resumes. Please do not forward resumes to our jobs alias, Oura employees, or any other organization's location. Oura is not responsible for any fees related to unsolicited resumes.

Skills Required

  • 12+ years in knowledge management, organizational effectiveness, change management, L&D, or an adjacent field.
  • Proven success scaling KM practices within high-growth, Series C+ or pre-IPO environments.
  • Hands-on expertise with Google Workspace, Glean, Miro, and Slack.
  • Exceptional track record of driving cross-functional behavior change, program management, and cultural alignment.
  • Familiarity with data retention compliance, legal governance, or HR/L&D operations.

Ōura Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ōura and has not been reviewed or approved by Ōura.

  • Fair & Transparent Compensation Compensation is considered competitive for a midsize, high‑growth company, supported by posted role‑ and location‑based pay bands that signal structured ranges. A public equal‑pay pledge reinforces attention to fairness.
  • Equity Value & Accessibility Equity is a meaningful part of total compensation at a growing company, contributing to perceived upside over time. This ownership component complements base pay in the total rewards mix.
  • Leave & Time Off Breadth The package includes substantial PTO, paid holidays, and dedicated wellness days that together exceed a basic time‑off offering. This breadth of time away supports recovery and balance.

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The Company
HQ: Oulu
850 Employees
Year Founded: 2013

What We Do

Oura is an award-winning and fast-growing startup that helps people track all stages of sleep and activity using the Oura Ring and connected app. By providing daily feedback and practical steps to inspire healthy lifestyles, we've helped hundreds of thousands of people improve their sleep, understand their bodies, and transform their health. We’re on a mission to empower every person to own their inner potential, and we’re seeking talented individuals to join us on our journey. JOIN THE OURA TEAM Oura is full of skilled experts and we’re known to share a good laugh every now and then. We always strive to learn more and dig deeper into our research and analytics, to stay engaged and creative in everything we do. We respect our partners, privacy and the scientific method. We are a multi-disciplinary team of over 100 experts in hardware engineering, software development, machine learning, bioscience, sleep, industrial and UX design, production, marketing and customer experience. Oura Health Ltd.’s HQ and major manufacturing facilities are located in Oulu, Finland. Other locations include Helsinki and San Francisco.

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