JOB SUMMARY
Directs and manages the implementation, support, enhancement, and utilization of data and telecommunication systems utilizing internal, corporate, and vendor resources. Verifies that resources are utilized to the maximize profitability and customer satisfaction. Directs the activities and monitors the performance of the Information Technology. Partners with Corporate Information Technology and Property Senior Management to develop and implement policies and procedures that support the company's goals and objectives. Prepares and administers the departmental budget and forecasting. Provides guidance to the department in the following areas: demand management, solution definition, business analysis, project management and service provider management. Verifies that the appropriate security and disaster recovery policies and procedures are implemented, maintained and adhered to. Identifies solutions that may advance opportunities, address pain points or further the business strategy. Coordinates the implementation of business processes, data integrity audits and functional training to support use of business systems. Provides high level project and vendor oversight. Serves as liaison between departments and selected vendors as needed. Provides high level client relationship support to both departmental and property sales teams for all client events. Assists in the evaluation, selection, and implementation process for software, hardware, and/or consultants for specific projects when applicable.
CANDIDATE PROFILE
Education and Experience
• 2-year degree from an accredited university in Information Technology, Computer Science, or related major; 10 years' experience in Information Technology, Computer Science or related professional area.
OR
• 4-year bachelor's degree from an accredited university in Information Technology, Computer Science, or related major; certified trainer; 5 years' experience in Information Technology, Computer Science, or related professional area.
CORE WORK ACTIVITIES
Managing Technology
• Directs and manages the implementation, support, enhancement, and utilization of data and telecommunication systems utilizing internal, corporate, and vendor resources.
• Verifies that resources are utilized to maximize profitability and customer satisfaction.
• Directs the activities and monitors the performance of the Information Technology staff in support of computer operations, operating systems, database administration, desktop/help desk support, telecommunications, data networks, and system security. This includes cross training staff to provide consistent support.
• Partners with Corporate Information Technology and Property Senior Management to develop and implement policies and procedures that support the company's goals and objectives.
• Prepares and administers the departmental budget and forecasting.
• Provides guidance to the department in the following areas: demand management, solution definition, business analysis, project management and service provider management.
• Verifies that the appropriate security and disaster recovery policies and procedures are implemented, maintained and adhered to.
• Identifies solutions that may advance opportunities, address pain points or further the business strategy.
• Coordinates the implementation of business processes, data integrity audits and functional training to support use of business systems.
• Provides high level project and vendor oversight.
• Serves as liaison between departments and selected vendors as needed.
• Provides high level client relationship support to both departmental and property sales teams for all client events.
• Assists in evaluation, selection, and implementation process for software, hardware, and/or consultants for specific projects when applicable.
Forecasting and Complying with Financial Parameters
• Analyzes, communicates and implements property strategy to drive technology revenue and contribute to property's overall business success.
• Manages technology profit and loss.
• Monitors and controls all technology-impacted revenues and expenses generated by the property including, but not limited to: telecommunications, HSIA, business center technologies and A/V.
• Verifies that property management has realistically budgeted CAPEX and department operating budgets based on anticipated IT projects and property support/needs requirements.
• Advises and verifies that property management has adequately addressed technology needs in short- and long-term planning. Reviews vendor proposals and selects appropriate vendor for technologies/hardware.
Promoting and Providing Exceptional Customer Service
• Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
• Reviews guest feedback with leadership team and verifies appropriate corrective action is taken.
• Coordinates and communicates event details both verbally and in writing to the customer and property operations.
• Responds to and handles guest problems and complaints. Uses personal judgment and expertise to enhance the customer experience.
• Stays available to solve problems and/or suggest alternatives to previous arrangements.
• Works to improve customer service by integrating obtained feedback and personal judgment into action plans.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Facilitates the development of creative solutions to overcome obstacles and verifies implementation to continually improve guest satisfaction results.
Managing and Conducting Human Resources Activities
• Interviews, selects and trains employees.
• Appraises employee's productivity and efficiency for the purpose of recommending promotions or other changes in status.
• Provides for the safety and security of the employees or the property.
• Monitors employee attendance and records absences/tardiness. Helps direct supervisors to achieve their own development goals.
• Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
Skills Required
- 2-year degree in Information Technology, Computer Science, or related major and 10 years' experience in IT or related professional area
- 4-year bachelor's degree in Information Technology, Computer Science, or related major; certified trainer; 5 years' experience in IT or related professional area
- Experience directing IT implementation, support, enhancement, and utilization of data and telecommunication systems
- Experience managing IT staff across operations, operating systems, database administration, desktop/help desk, telecommunications, networks, and security
- Experience preparing and administering departmental budgets and forecasting (CAPEX and operating budgets)
- Experience with vendor management, project oversight, solution definition, and business analysis
- Knowledge and implementation of security and disaster recovery policies and procedures
- Ability to coordinate data integrity audits, functional training, and evaluate technology solutions (software/hardware/consultants)
- Customer service orientation and ability to support client events and property sales teams with technology needs (including HSIA and A/V)
Marriott International Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Marriott International and has not been reviewed or approved by Marriott International .
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Retirement Support — Retirement programs include a 401(k) with a company match and related financial wellness resources seen as competitive. This support is complemented by savings tools that reinforce long-term financial security.
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Healthcare Strength — Health coverage offers flexible medical plans, disability and life insurance, and access to mental health and wellness resources. Short-term disability and basic life coverage are described as included for many full-time hourly roles.
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Wellbeing & Lifestyle Benefits — Travel and lifestyle perks include substantial hotel, food and beverage, spa, retail, and golf discounts for employees and families. Additional programs like tuition assistance and wellness initiatives reinforce non-cash value.
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What We Do
Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of more than 7,500 properties in 30 leading hotel brands spanning 132 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains. Please find more information about Marriott International’s job application process and approved email address domains here: http://www.careers.marriott.com/tips-for-applying/
